Customer & Warehouse Operations Specialist
Birchwood
£23,000 - £28,000 DOE
KPI Recruiting are currently looking for a Customer & Warehouse Operations Specialist so join a global organisation based in Birchwood on a full time, permanent basis.
Job Duties
1. Engaging with customers daily, addressing product queries and other inquiries over the phone
2. Handling all incoming purchases (direct or via distribution partners)
3. Purchasing & Stock Management: Oversee all purchasing from Global HQ, organise stock, and process goods receipts
4. Maintaining detailed logs of field sales representative spending and course stock
5. Managing customer complaints, complete necessary paperwork, and raise credit notes when required
6. Working with the accounts team, prepare and send invoices to all customers, and deal with customer rebates monthly
7. Running relevant reports in SAP
8. Conducting stock takes with attention to detail, monitor stock levels, and identify patterns in product usage
9. Providing necessary stock or merchandise to field sales reps as needed
10. Picking and packing orders, adhering to correct procedures for hazardous products
11. Creating commercial invoices with the correct commodity codes for international shipments
12. Processing back orders as they arrive in stock
13. Handle...