OPERATIONAL MANAGEMENT
* Ensure store sales objectives are met
* Maximise income streams for the store (Add-ons, GP etc.)
* Store performance management
* Ensure effective implementation of merchandising standards
* Ensure effective implementation of marketing initiatives
* Attraction and retention of customer base
INVENTORY MANAGEMENT
* Functional area management
* Job competencies
* Ensure store sales objectives are met
* Maximise income streams for the store (Add-ons, GP etc.)
* Store performance management
CUSTOMER SERVICE
* Ensure customer expectations are exceeded
* Review mystery shopper reports
* Ensure immediate acknowledgment and timely finalization of product and retail/buy shop related complaints
* Reinforce a culture of service-minded staff to ensure customer satisfaction
PEOPLE MANAGEMENT
* Facilitate the training and development of employees to ensure correct competency
* Succession planning
* Ensure consistent, effective performance management
* Manage and enhance employee relations and satisfaction
ADMINISTRATION
* Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions
* Cash-ups
* Safe checks
* Alarm checks
* Admin files
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