Location
Peterborough
Salary £25000 - £30000 TypePermanent WorkplaceOn-Site Ref87765
Recruiter Managing This Role
The Client:
My client, a leading innovator in the insurance industry, is looking for a talented Commercial Insurance Advisor to join their digital broking team. This exciting role offers the opportunity to be at the forefront of transforming commercial insurance through AI-powered solutions and self-service platforms.
Key Responsibilities:
1. Handle customer inquiries via live chat and phone
2. Process FNOL submissions accurately
3. Guide customers through policy adjustments, renewals, and updates
4. Escalate complex cases when necessary
5. Report on customer engagement and service efficiency
Skills & Experience:
6. Experience in commercial insurance
7. Experience handling renewals, mid-term adjustments
8. Strong customer service skills with a solution-focused approach
9. Ability to simplify complex insurance concepts
10. Adaptability in a fast-paced, digital environment