As a Regional Manager, your job is to deliver Regional profit in line with company budgets, lead, inspire and build the capability of the Regional Team, to deliver an exceptional customer experience, though the relentless delivery of the company plan in each of my stores. I am an advocate for the business and passionate about our people and customers. Inspiring Teams to Deliver the Plan Through an Unrivalled Customer Experience Create a culture that demonstrates a true obsession for customer care Develop a deep understanding of the changing needs of customers, creating an unrivalled experience in the marketplace Lead for and deliver the highest retailing standards across the Region including all legal and statutory requirements Proactively identify and share best practice across all Regions and within the Company Network internally and externally, working closely with Boots Hearingcare, Boots UK and local NHS teams, supporting the interests of colleagues, customers and the business. Deliver Company Ambitions Around Profit, Operations & Loss Develop and lead the Regional Plan to deliver on company targets and plans Plan and deliver clinics for maximum return in line Solved By ambitions, supporting the ongoing refinement of Solved By data Analyse trends and performance variance across key KPIs - Reduce variance and achieve targets through clear plans and interventions Influence the business to increase agility and reduce complexity across our stores Work proactively with Support Office colleagues to develop and deliver the plan for future success Deliver BEST Customer Journey Develop and deliver a Regional Plan to ensure BEST customer journey in every store across the Region Coach store leaders, removing optionality and proactively share best practice across the company Ensure adherence to Store Operating Model requirements in stores with appropriate plans in place Inspire People and Teams Across the Region Demonstrate effective performance leadership, coaching and inspiring the Team to exceed their targets and drive out variance Create and deliver Regional Recruitment, Succession & Development Plans that enable store teams and individuals to achieve their potential Create a culture of learning to attract, retain & develop the best people Create and deliver a Region Engagement Plan acting on OVOF and other colleague feedback Influence the company L&D agenda to support retail ambitions going forward Capabilities Required An inspirational leader with the ability to build, lead and inspire a team to exceed our business ambitions Ability to influence and lead transformational change within a cross-functional team Think strategically to build and shape the future whilst bringing a sharp focus on the in-year delivery and future planning Strong communicator who can connect with and influence others brilliantly from Shop Floor to Boardroom A deep understanding of customers’ needs and expectations in varying market conditions, able to respond to their requirements whilst delivering on profit growth ambitions Agile and a na l y t ical thinker with the ability to turn data and information into effective strategic and tactical plans at pace The ability to performance manage colleagues through in-the-moment coaching, feedback and regular review. Experienced with HR and ER processes and procedures Resilient and able to lead through change. Ability to work collaboratively but also independently and without supervision. Ability to influence professionals, colleagues, peers and senior leaders. Keywords Retail, Stores, Management, Area, Customer, Leadership, Customer Service, Manager, Regional, Clincial, Store Leadership, Profit, Loss, Sales, Retail Sales, Optometry Management,