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Job Opportunity: Service Advisor at Franchised Car Dealership
We are currently working with a franchised car dealership that is looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.
As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
The ideal candidate will have strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in E-VHC up-sell opportunities.
Service Advisor Duties include:
1. Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
2. Advising on estimated costs of repairs and work to be undertaken
3. Selling additional products as appropriate to customers’ needs
4. Advising on timescales and collection arrangements
5. Producing job cards on in-house computer system
6. Updating customer and vehicle records
7. Documenting all warranty work in accordance with manufacturer policy
8. Preparation and completion of invoices
Requirements for this Service Advisor position include:
1. At least 2 years’ experience working as a Service Advisor
2. Full driving licence
3. Excellent communication skills
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