Duty Manager Role
The Duty Manager is responsible for supporting the smooth running of the leisure operations and delivering a high quality and safe experience for all who visit the Leisure Centre.
We expect you to come with experience of having worked in an operational capacity in the leisure industry, where you will be able to hit the ground running to provide this essential cover.
You will be working closely with the office teams across the site including swimming teachers and lifeguards to maintain ongoing operations; and part of your role will be staff resourcing and training, and the smooth operation and maintenance of the plant and equipment in your area.
We are looking for someone enthusiastic, energetic and with a passion for providing opportunities for the public. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience.
This is a customer-facing role and, as such, you must be ready to communicate with a diverse range of clients including members of the public, children and youths, youth group leaders and teachers.
More widely, you will be expected to play a proactive part in the implementation of the work and policy of Barrow Park Leisure Facility as a whole, supporting the vision, mission and aims of the centre.
Duty Manager Responsibilities
1. Centre Health & Safety
o Support the Operations & Duty Manager in ensuring the health and safety of the Leisure Centre facilities as well as safe working best practices and compliance with legislation, including The Health & Safety at Work Act and COSHH Regulations.
o Support the management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken daily, weekly and/or monthly according to the schedule.
o Supervise completion of KPIs and daily tasks carried out by the leisure team, including daily checks on all facilities, ensuring the building is safe, clean and fit for use by customers.
o Ensure that the reporting of accidents, incidents and near misses are done in a timely manner.
o Ensure reporting of any hazards, damage or maintenance issues to the Facilities team.
2. Resource & Scheduling Management
o Support an efficient and high-performing lifeguard team, working with the Operations Manager to ensure the rota is proactively staffed & shifts are clearly communicated.
o Ongoing liaison with team members to provide lifeguard staff & managing these relationships accordingly.
o Support the processing of monthly payroll, ensuring lifeguard timesheets, holiday and sickness-absence are recorded accurately and in good time.
o Support recruitment as needed, including new staff training and induction processes.
3. Leisure Centre Operations
o Support the purchasing of consumables and efficient stock control systems, ensuring cost-effective use of resources including cleaning equipment and chemicals.
o Support the delivery of excellent customer service via an efficient duty management service, dealing with enquiries and collecting customer feedback.
o Be available to work on an early or late shift rota to ensure lifeguard and duty manager cover is available while the Leisure Centre is open 7 days a week, including weekends.
o Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations, maintaining training records as required.
o Ensure your training and competence is achieved and maintained across the board, taking responsibility for your ongoing professional development.
o Cover lifeguard and teaching shifts where there are gaps, to ensure ongoing operations.
Job Type: Full-time
Pay: £13.19-£13.33 per hour
Benefits:
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
* Sick pay
Schedule:
* Weekend availability
Ability to commute/relocate:
* Barrow-In-Furness: reliably commute or plan to relocate before starting work (required)
Education:
* Certificate of Higher Education (preferred)
Work Location: In person
Reference ID: DM
Expected start date: 02/02/2025
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