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Customer Service Administrator, Doncaster
Client: E3 Recruitment
Location: Doncaster, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 109cf1d19c8a
Job Views: 56
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
Permanent position with a forward-thinking manufacturing company, offering free parking on site and a lively office environment.
We are looking to recruit a Customer Service Administrator for a busy manufacturing company based in Doncaster. We welcome applications from Administrators, Customer Service Administrators, Service Administrators, and candidates from an Admin background.
Duties for the Customer Service Administrator include:
1. Managing customer accounts and providing updates where necessary, working within customer deadlines.
2. Ensuring all necessary customer record documents, MIS internal systems, and any other record systems required by customers are complete to ensure a smooth work process for all areas of the Company and customers.
3. Supporting roles to ensure vehicles arrive on time to meet customer deadlines and expectations.
4. Dealing with customer complaints and support requests.
5. Arranging warranty or chargeable repairs, including on-site and off-site works.
6. Processing sales of vehicle accessories, vehicle racking, and livery accident damage.
7. Contacting and liaising with customers as needed.
8. Liaising with third-party suppliers as necessary.
9. Liaising with internal departments.
10. Performing ad-hoc duties as required.
What we need from you for the Customer Service Administrator role:
1. Ability to communicate effectively and professionally, both in writing and verbally.
2. Leadership skills are preferable.
3. Ability to work independently and as part of a team.
4. Accuracy in all tasks.
5. Ability to learn technical information quickly.
6. Flexibility as the work can be varied.
7. Strong organizational skills.
8. Excellent computer skills and knowledge of programs such as Excel preferred.
Benefits of the Customer Service Administrator role:
1. Forward-thinking environment.
2. Manufacturing company.
3. Free parking on site.
4. Progressive company.
5. Lively office environment.
If you would like to know more information about this role or would like a confidential and private chat, please contact Maisie Cope at E3 Recruitment.
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