The RAC is on a journey to revolutionise the way we provide our differentiated range of driving services to our 13m personal and business members, so we’re looking for problem-solvers and passionate engineers to build digital products with cutting-edge technology.
We have exciting opportunity to appoint an experienced Product Manager to join our Insurance team on a permanent basis, his role will be a hybrid role, where you will spend two days in the office in Bradley Stoke and three days at home.
The core function of this role is to undertake a broad range of product management activities across all insurance products and will play a key part in ensuring our insurance products are designed, delivered and maintained to return positive customer outcomes while delivering key business targets.
What You’ll Do…
You will manage, maintain, influence and oversee our products from end-to-end, across a diverse range of operating model, including:
1. New opportunities to grow the business via product strategy / right model for growth.
2. Reviewing products across op model, proposition, distribution, journeys and fair value to ensure sustainable performance and customer outcomes.
3. Analysing and reviewing product KPI’s, operational performance and complaints to ensure optimised outcomes for the business and our customers (including target states per consumer duty requirements).
4. Proactively identify and deliver continuous improvement opportunities and support delivery of change projects.
5. Manage delivery of actions coming out of audits, committees and product reviews.
6. Continuously review the end-to-end customer journeys (PCW’s, Digital, IVR, contact centre etc) for all products to identify pain points and ensure our journeys are optimised.
7. You’ll become an RAC product expert and will be given the tools and support to get there
What You’ll Need…
You’ll ideally have a strong knowledge of the general insurance industry, the value chain and regulatory requirements / best practice, along with the following;
8. Strong understanding of personal lines insurance products, operating models, and trading dynamics.
9. Product or commercial management experience, ideally in Insurance / Financial Services.
10. Drive, enthusiasm and proactivity to succeed in fast paced commercial environment
11. Have demonstrable stakeholder management skills and be a good negotiator.
12. Be highly organised with an exceptional attention to detail when it comes to Project Management.
What we offer
At RAC, our colleagues go above and beyond to create peace of mind for our members. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
13. Eligibility to join our annual bonus scheme.
14. Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of RAC.
15. Holidays 25 days & bank holidays.
16. Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
17. 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
18. Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
19. Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
20. FREE RAC Ultimate Complete Breakdown Service from Day One.
21. Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.