The RAC is on a journey to revolutionise the way we provide our differentiated range of driving services to our 13m personal and business members, so we’re looking for problem-solvers and passionate engineers to build digital products with cutting-edge technology.
We have an exciting opportunity to appoint an experienced Product Manager to join our Insurance team on a permanent basis. This role will be a hybrid role, where you will spend two days in the office in Bradley Stoke and three days at home.
The core function of this role is to undertake a broad range of product management activities across all insurance products and will play a key part in ensuring our insurance products are designed, delivered, and maintained to return positive customer outcomes while delivering key business targets.
What You’ll Do…
You will manage, maintain, influence, and oversee our products from end-to-end across a diverse range of operating models, including:
* Identifying new opportunities to grow the business via product strategy and the right model for growth.
* Reviewing products across operating models, propositions, distribution, journeys, and fair value to ensure sustainable performance and customer outcomes.
* Analysing and reviewing product KPIs, operational performance, and complaints to ensure optimized outcomes for the business and our customers (including target states per consumer duty requirements).
* Proactively identifying and delivering continuous improvement opportunities and supporting the delivery of change projects.
* Managing delivery of actions coming out of audits, committees, and product reviews.
* Continuously reviewing the end-to-end customer journeys (PCWs, Digital, IVR, contact centre, etc.) for all products to identify pain points and ensure our journeys are optimized.
* Becoming an RAC product expert and receiving the tools and support to achieve that.
What You’ll Need…
You’ll ideally have a strong knowledge of the general insurance industry, the value chain, and regulatory requirements/best practices, along with the following:
* Strong understanding of personal lines insurance products, operating models, and trading dynamics.
* Product or commercial management experience, ideally in Insurance/Financial Services.
* Drive, enthusiasm, and proactivity to succeed in a fast-paced commercial environment.
* Demonstrable stakeholder management skills and good negotiation abilities.
* Highly organized with exceptional attention to detail in Project Management.
What We Offer
At RAC, our colleagues go above and beyond to create peace of mind for our members. We believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
* Eligibility to join our annual bonus scheme.
* Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of RAC.
* 25 days of holidays & bank holidays.
* Option to join RAC’s Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings.
* 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
* Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
* Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
* FREE RAC Ultimate Complete Breakdown Service from Day One.
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and much more.
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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