* JOB TITLE: Security Operator
* SALARY: A Full Time Equivalent of £28,073
* LOCATION(S): Edinburgh
* HOURS: Part-time – 17.5 hours a week (Wednesday to Friday)
* WORKING PATTERN: This is an office based role due to regulation requirements.
About this Opportunity
Are you ambitious and passionate about making a difference whilst ensuring we keep our colleagues, customers, and premises safe? Then there's a role here for you!
The Physical Security Operations Centre provides 24/7 support to colleagues across the Group. As a team member, you’ll provide physical security support over the telephone, online, and through alarm monitoring. You’ll work collaboratively across our team and the group to deliver the right outcome for our colleagues.
This role is based in our Physical Security Operations Centre where you’ll be responsible for a diverse range of activities including alarm monitoring, providing advice on security procedures, remotely fixing faults on security equipment, or getting an engineer out to fix the problem. Communication is key as you’ll be speaking to colleagues, suppliers, and the emergency services when responding to security incidents.
Day to day you’ll be:
* Delivering outstanding customer experiences through various communication channels.
* Multi-tasking between telephony and queue-based work.
* Alarm monitoring and responding to security incidents.
* Problem-solving and paying excellent attention to details.
* Pro-active in your approach to personal development and learning.
Coaching and mentoring will be available, along with the opportunity to get involved in cross-team activity and learning and development. We're keen to hire someone with the right values and behaviours.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you’ll need
* You’ll love providing fantastic customer service over the phone or online.
* You’re highly motivated, proactive, and driven to achieve individual and collective goals.
* You enjoy establishing strong relationships with colleagues and suppliers.
* You'll seek ideas and opportunities for continuous improvement.
* Have solid attention to detail.
* You're calm and resilient in a busy environment, proactively identifying new/potential risks and responsive to emerging priorities.
How you approach your work is just as important as what you do and the prior experience you bring to the role. If you don’t have experience in security, don’t worry as we’ll provide full training. Trust is really important to us, and we work flexibly, in ways that mean we can each be at our best. We're looking for people who have the skills for problem-solving and development with a good team ethic, providing simple and effective solutions.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow, and thrive?
Apply today and find out more.
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