Hours Per Week: 36 hours
Base Location: Dukinfield Town Hall, King Street, Dukinfield
Assessment Date: To be arranged
The Role
The Community Alarm Service helps people to feel safe and secure at home so they can live full and independent lives with the use of technology. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, in cases supplying and monitoring numerous Telehealthcare devices. We also provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls, Emergency Planning and the Council’s first response to incidents and emergencies.
We are seeking a highly skilled, enthusiastic and motivated Service Co-ordinator to join our team at Tameside Council’s Adults services 24 Hours, 365 days a year Community Response Service. As a key member of our Response Service and Alarm Receiving Centre, you will be responsible for ensuring the smooth operation of shifts, adhering to established processes and procedures, and driving business success through effective service and staff management.
As a Service Co-ordinator, you will provide operational management and critical support to Control Operators, Community Response Workers and office staff and serve as the escalation point for crisis management issues.
Responsibilities
* Ensuring an adequate stock of equipment and negotiating contracts with suppliers.
* Providing operational management to the team, including the management of performance and absence, in line with Tameside Council policies and procedures.
* Ensuring all colleagues are adequately trained and cover the service 24 hr/365 days per year.
* Have overall responsibility for the maintenance and updating of all relevant equipment, as well as our Disaster Recovery Site.
* To keep abreast of developments in assistive technology to ensure the service remains up to date and provides best outcomes for citizens.
About You
To succeed in this role, you must have prior experience in a face-to-face setting, with a focus on coaching and mentoring being a significant advantage. A basic level of education and awareness of relevant organisational legislation, such as Safeguarding, is also essential. Furthermore, you should possess expertise in dealing with demanding customers in a compassionate and empathetic manner.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. This position is subject to Enhanced Disclosure Procedures.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
For further information about this role please contact the recruiting manager Joanne Strothers on 0161 342 5121 or [emailprotected]
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