Job Description What will you be doing? We’re seeking a talented individual to join our Onboarding team in Glasgow. You will be responsible for performing the daily duties associated with all onboarding functions to ensure ongoing compliance with anti-money laundering regulations, the Financial Services Compensation Scheme, Foreign Account Tax Compliance Act (FATCA), FCA and CASS rules, knowledge of Suitability and KYC requirements. You will ensure on-boarding of new clients within agreed SLA and maintaining accurate data for existing clients. As Operations Executive - Onboarding, your responsibilities will include among others: Ensure that all tasks are completed to a high standard and work produced within deadlines, any anomalies are reported to your line manager within agreed timescales and ensure that personal and team KPI’s / KRI’s / MIR are met, assist in collation of MI highlighting any issues to management. Respond to telephone and email enquiries in a timely professional manner, liaising with fund managers and external parties where relevant and in a timely manner, escalating any issues where relevant. Log, maintain and respond to written client enquiries in a timely manner, ensuring all client and external documents are relevant and up to date. Contribute to the review of team tasks, identifying improvements with a view to enhancing client service. Participate in, and contribute to, any ad-hoc project-related work where necessary. Adopt a high-quality culture to minimise errors and ensuring high quality service levels are delivered. Ensuring all work is with a high level of accuracy, including data input, document checking and payments, escalating to manager or relevant department where necessary. Demonstrate an understanding and application of the Group's Conduct Risk Framework Ensure that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate continuous professional development (CPD).