Weâre recruiting for customer-focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors. \n\nWe offer: \n\nA mentor to support you in the workplace. \nA dedicated training and development coach to support your learning journey. \nFull training on all âin-houseâ and external systems and applications. \nUniform. \nHelp to achieve your driving licence in your second year of training with free lessons and two attempts at your test. \nAll benefits available to existing Arnold Clark employees: \n33 daysâ annual leave \nFlexible leave \nGenerous employee discounts \nPrivate healthcare \nWorkplace pension \nâ¦and much more. \nLocation\n\nVarious branches across Aberdeen.\n\nHours \n\nFull time: 39\u202Fhours per week Ready to earn while you learn? \n\nAs an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels. \n\nYou will be working in offices in large organisations across all industry sectors acting as the âexpertâ in Application Software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT helpdesk.\n\nThis will allow you to enhance your digital skills by using multiple platforms and to become an expert in application software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with. \n\nOur training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that. \n\nThere will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on. \n\nDay-to-day duties \n\nReviewing and forward-planning workloads and checking for accurate and detailed information. \nLiaising with the workshop to ensure they have their required parts. \nReceipting, issuing and controlling stock. \nTaking care of customers that are bringing in their vehicles for service/repair. \nIdentifying parts required and sourcing parts using parts catalogues and internal systems. \nCommunicating with customers on the progress of their vehicle. \nAdvising of any faults or repairs required and providing clear and accurate solutions. \nPreparing customer reports and invoices. Essential skills \n\nYou must have gained\u202For be working towards National 4 or above in Maths, English and one other subject (or accredited equivalent) \nGood levels of literacy and numeracy \nStrong communication skills \nAn interest in developing your digital knowledge and skills \nA passion for great customer service \nWillingness to learn and listen to instructions \nAbility to build good relationships with your team and other departments \nAbility to ask questions and learn quickly on the job \nWilling to use your own initiative \nEmployment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. \n\nOnly successful candidates will be contacted for interview. \n\nWe consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). Itâs best to apply right away to ensure youâre considered for this role.\u202F