Position Title: Regional Support Executive
Reports To: Regional Vice President
Primary Location: Florida (Remote)
Additional Locations: Georgia, North Carolina, South Carolina, and Tennessee (Remote)
Position Summary
The Regional Support Executive (RSE) will provide support to the Strategic Account Executives in the southeast region. The RSE will work alongside the Strategic Account Executives and should demonstrate superior customer relations, training, and product knowledge skills. Extensive travel within the territory and to other meetings/conferences will be required.
Essential Functions Statement(s)
1. Working in consultation with the Regional Vice President and the Strategic Account Executive to implement all LLS solutions which will include over-the-phone interpreting (OPI) and video services at new and existing client facilities.
2. Through regular contact with the client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions.
3. Work with Strategic Account Executives and the Regional Vice President to grow existing business within the region.
4. Manage and maintain all accounts in the prescribed area.
5. Support LLS' Quality Management System (QMS) to continually improve the Division's processes, procedures, and services; thereby increasing efficiency, productivity, effectiveness, and customer satisfaction.
Position Qualifications
Competency Statement(s)
* Autonomy--Ability to work independently with minimal supervision.
* Communication, Oral--Ability to communicate effectively with others, using the spoken word.
* Communications, Written--Ability to communicate in writing clearly and concisely.
* Customer Oriented--Ability to take care of the customers' needs while following company procedures.
* Diversity Oriented--Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
* Enthusiastic--Ability to bring energy to the performance of a task.
* Ethical--Ability to demonstrate conduct conforming to a set of values and accepted standards.
* Goal Oriented--Ability to focus on a goal and obtain a pre-determined result.
* Initiative--Ability to make decisions or take actions to solve a problem or reach a goal.
* Interpersonal--Ability to get along well with a variety of personalities and individuals.
* Presentation Skills--Ability to effectively present information publicly.
* Sales Ability--Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Skills and Abilities
Computer Skills--Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, and communicate customer reporting needs appropriately.
Certificates & Licenses--Must possess a valid US driver's license and have a good driving record.
Education & Experience Requirements--Bachelor's Degree (four-year college or university) required. One to three years related experience.
Physical Demands--Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder. Occasional need to lift/carry up to 50-pound items/boxes, occasional need to squat or kneel.
Other Physical Requirements--Vision (near & distance, color); sense of sound (ability to hear customers).
Work Environment--Work environment varies from home office setting to customer locations.
Travel Required: Considerable travel is required, including driving and air travel, more than 50%.
Work Schedule: Typically daytime hours Monday through Friday, with other days/hours occasionally, as needed.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.
For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, LanguageLine Solutions does not offer visa sponsorship for this position.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.
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