Are you ready to kick-start a career in the railway industry? If you’re customer-focused, eager to learn, and looking for a rewarding career path, we invite you to join our Control Team as a Trainee Controller. Our mission is to provide world-class logistics solutions that empower our customers to deliver on their promises, with a focus on customer-centric and reliable service delivery. This role offers a 40-week comprehensive training program that immerses you in various business areas, setting you up for a successful career as a fully qualified Controller with potential salaries of up to £52,983. All you need is 5 GCSEs (grades 9-4 or A-C equivalent) including Maths and English, and experience in a customer-focused environment. As a Trainee Controller, you will: Complete a structured 40-week training program, gaining hands-on experience in multiple departments including TOPs Control, Train Service Control, Business Implementation, Commercial, Timetabling, Planning, Performance, and Safety. Shadow experienced Controllers, Traincrew, and Operations Managers to gain in-depth knowledge of GBRf operations. Some of these placements will require you to travel and lodge away. Work on a variety of Control desks (commodity-based or TOPs Control) by the end of the training, preparing you to step into a full Controller role. Develop essential skills to ensure the smooth delivery of our services to customers. Career Path & Progression At the end of the program, you’ll be fully qualified as either a: TOPs Controller – salary of £36,584 Train Service Controller – salary of £52,983 What We’re Looking For We are seeking motivated individuals who possess the following qualifications and skills: GCSEs in Maths and English (or equivalent) Strong IT skills (proficient in Word, Excel, and Outlook) Customer service experience with a strong focus on satisfaction Excellent written and verbal communication abilities Attention to detail with the ability to stay calm under pressure Strong organisational and time management skills A passion for learning, personal development, and a hardworking attitude The ability to work independently and take initiative Why Join Us? This is more than just a job; it's a career opportunity with growth potential. You will receive in-depth training, personal development, and a clear path to a rewarding role within the railway industry. If you’re passionate about customer service and keen to be a part of the team that keeps the railway running, apply now and take your first step towards a bright future with GBRf.