Driver Technician, Customer Delivery Hub
Job Type: Customer Service
Location: London - Innova Park
Partnership Level: 9
Closing Date: 11/02/2025
Vacancy Type: Permanent
Salary Frequency: Annual
Hours of Work: Part-time (30.75 hours): 06:00-17:00, Thursday, Friday & Saturday & Full-Time (41 hours): 06:00-17:00, Monday - Saturday, 4 days per week.
About The Role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.
You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.
The Expected starting salary for this role: £37,374, annual.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
Your day will see you start at the delivery hub you are based before heading out on route where your responsibilities will include:
1. Being an ambassador for the John Lewis brand with great customer service as your number one priority.
2. Coaching, developing, and assessing your delivery driver colleagues and giving them the knowledge they need to perform at their best and represent our brand.
3. Helping load up your lorry with the day's deliveries working alongside the warehouse team.
4. Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
5. Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
6. Keeping up to date with new products and technologies to help you perform your role at your best.
7. Maintaining a safe working environment.
Essential Skills/Experience You'll Need
Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:
1. Manual C1 UK driving licence (with a maximum of 6 points).
2. DCPC (Drivers Qualification Card) and Tachograph Card.
3. Previous experience driving a 7.5 tonne vehicle.
4. Previous experience in a customer-facing role.
5. Great verbal communication skills both over the phone and face to face.
6. Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
7. Good understanding of technology.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
Important Points to Note:
It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing, or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Partner Discount
25% off at John Lewis and 20% at Waitrose. We know you’d like this one! (some exclusions apply)
Clubs & Societies
From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.
Pension & Life Assurance
Secure your future with our comprehensive pension scheme and life assurance.
Partnership Hotels
Recharge and reconnect at our exclusive Partner hotels in locations across the UK!
#J-18808-Ljbffr