The Community Child Health Information Service have an exciting opportunity for a Team Lead to join the service. This post is 37.5 hours per week, Monday-Friday, with core hours being 08:30-16:30. This will be based at the Bicentennial Building, Chichester, overseeing a team of 12 staff. The team sits within the Children's Community Prevention Portfolio.
The post holder will provide supervision, training and development opportunities for staff and provide leadership for the teams’ range of administrative staff.
The post holder will work autonomously to ensure all monitoring and reporting requirements are met in a timely and accurate manner, providing a range of intelligent analyses to enable stakeholders to take an evidence-based approach to all decision making and demonstrate performance against targets.
We are looking for a Team Lead to join us, so if you’re a dynamic and patient focused individual, with a passion for supporting teams to deliver excellent care at the heart of the community, we’d love to hear from you!
This post requires the ability to present information and issues, explaining complex information about CCHIS, as well as supporting the Deputy Head of Service to work closely with wider colleagues, such as SCFT business and support services, SystmOne clinical team and externally SystmOne TPP, NHS England (NHSE), NHS Digital, GPs, and their staff.
The CCHIS Team Lead will be required to:
• Proactively engage in relationship-building with other healthcare professionals and stakeholders including GPs and their staff, line managers and corporate service staff. E.g Healthy Child Programme (HCP) and Sussex Immunisation Service (SIS).
• Work collaboratively with other NHS Trusts, Local Authorities, NHS Commissioning organisations, primary care, secondary care, and private sector organisations.
• To support the Deputy Head of Service to work effectively to discuss and agree with NHSE national datasets for KPIs and CQUINs. Report on these both internally and externally ensuring that CCHIS are fulfilling their contractual obligations.
• To ensure all complaints are investigated within agreed Trust policy, procedures, and time scales, effecting any necessary changes to the service.
• Chair, administrate and attend meetings, both internal and external, as appropriate.
• Work in liaison with colleagues in other organisations to achieve a seamless and efficient CCHIS
• Sensitive communication including notification of child deaths is required.
Why work for us?
• We have opportunities for everyone across our wide variety of services working in supportive team environments, including medical, clinical, support and corporate services
• Positive 2022 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly.
• A variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county.
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options.
• Excellent training and development opportunities tailored to individuals.
• Research opportunities
• Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• We are proud to be a Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces.
• We are proud to be a Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast.
• Access to a wide range of benefits and discounts for NHS staff.
• Day to day supervision of the CCHIS Team, ensuring an excellent, responsive, and cost-effective service is delivered through effective supervision, management of the workload and attendance, always ensuring adequate staffing levels and deal with conduct and capability issues in conjunction with Trust policy.
• To manage change through analysing situations and problem solving to support team development.
• To be responsible for communicating any changes (simple and complex) within CCHIS systems which will impact on other services within children’s services.
• Support the Service Manager to promote staff engagement in the improvement of CCHIS organisational performance and effectiveness.
• Demonstrate effective influencing and negotiation skills with CCHIS staff, as well as with stakeholders to achieve effective outcomes.
• Investigate and analyse complaints and incidents (In Phase), encourage comments and suggestions on improving the quality of the service to ensure compliance with Trust policy and sharing of lessons learnt from the process.
• To deputise for the Deputy Head of Service by representing the service at both internal and external meetings as required and communicate changes in information requirements and act upon agreements made.
• Analyse both national and local reports to assess areas of data discrepancy and investigate to ensure accuracy.
• Contribute to ensuring all staff members within CCHIS receive the relevant induction/training and development to undertake their jobs effectively and have current PDRs and objectives that link to Trust objectives.
• To implement, develop and maintain administrative systems and procedures to ensure the provision of an efficient and effective CCHIS.
• Produce regular national and ad hoc reports ensuring both timeliness and accuracy to protect the reputation of the Trust.
• Provide moderately complex information and data to GP practices, 0-19 teams, professionals, and other providers where a service level agreement exists on data requirements, information collection, and immunisation rates.
• Support the planning, delivery and outcomes of projects developed with CCHIS and its stakeholders. This includes reporting progress and undertaking risk and issue management to ensure effectiveness and timely delivery.
• Manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
• Assist in the development of policies and procedures for the service, with an impact on the wider organisation, as required in line with national guidance.
• Be highly organised and able to co-ordinate multiple work activities, meeting deadlines and conflicting priorities.
• Provide facilitation coaching for personal and team development to improve individual and team effectiveness to deliver the organisation’s objectives.
• Ensures the CCHIS is fully operational to support the Children’s Services, HCP and SIS.
• Champions a continuous improvement mindset with an approach to ensuring CCHIS delivers added value through the service it provides.
• Deputise for the Deputy Head of Service as the recognised Information Asset Officer for the service.
• Manage the storage and retrieval of children’s records.
• Ensure systems are in place and audits undertaken to measure and improve the quality of the service.
This advert closes on Sunday 16 Mar 2025