IT Support Engineer - MSP - Newcastle-under-Lyme - £26K-£29K
An IT Support Engineer with good working knowledge of Windows OS, Active Directory, O365 and ideally previous MSP is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme.
Here you'll be joining a close-knit technical team at a thriving and expanding MSP with real scope to progress into project-focused and escalations role.
Key Skills:
* Windows OS 11-10 OS
* Office 365/Exchange
* Active Directory/AzureAD
* Group Policy (DNS/DHCP)
* Networking - VLANs, TCP/IP, exposure to routers and switches
* Strong communication and customer service skills
* Full UK Drivers licence and access to a vehicle - essential
Desirable:
* Previous MSP experience
* Virtualisation - Hyper-V
* PowerShell
This is an office-based role, with frequent site visits around Staffordshire. This is a varied role - Typically you can visit clients up to 2-3 times a week at most. You will continuously be working with the latest tech and getting involved in all aspects of the job which include the following:
Roles and responsibilities:
* Provide 1st/2nd line support for all customers via phone, email or face-to-face
* Following in-depth diagnosis, escalate to 3rd line when necessary
* Log all incidents and requests within the agreed service desk work management system.
* Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
* Identify and drive through opportunities for improvement/change via the Service Improvement.
With this opportunity, you will achieve:
* Starting salary from £26k-£29k DOE
* 25 days annual leave + bank holidays
* Business mileage where applicable
* Contributory pension scheme
* Private healthcare scheme
* Plus much more
For further details and to apply, please send your up-to-date CV to Gianluca.sammartano@circlerecruitment.com for a confidential chat.
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