Contract: IAAS Lead
Location: Remote (with some travel to client sites as required)
Start Date: ASAP
Duration: 3 months
Rate: £600-680 a day (Deemed Outside IR35)
Reference: 18845
Working on an assignment for a global systems Interator you will work on Managed Service Assessment & Operational Service Provision for a Fintech client in London.
Scope:
The IAAS Lead will serve as the senior technical lead and engagement coordinator for the clients Managed Service Improvement initiative. This assignment is responsible for overseeing the delivery of all technical workstreams, including database, infrastructure, monitoring, network, service delivery, and remediation. The Lead Architect will provide hands-on technical leadership, manage escalation and change processes, support governance, identify and implement improvements, and ensure consistent alignment to service improvement goals and contractual obligations.
? Deliverables:
Provide technical oversight across all IaaS operational workstreams, ensuring that subject matter experts (SMEs) across database, infrastructure, monitoring, network, major incident, and problem management are aligned and delivering against defined outcomes.
Coordinate the delivery of incident, problem, and change management activities, including impact assessments, with a strong focus on reducing Mean Time to Recovery (MTTR) and improving root cause clarity.
Drive the planning and implementation of continual service improvement (CSI) initiatives, using data from monitoring platforms and incident trends to identify and track measurable service enhancements.
Lead the integration and optimisation of monitoring platforms including SolarWinds, Coralogix, and DataDog, ensuring comprehensive visibility across both infrastructure and application layers.
Oversee service reporting and operational metrics, including uptime, incident recurrence, RCA quality, and overall adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Provide oversight of the underlying IaaS infrastructure platform, which is based on Dell hardware and VMware virtualisation technologies (windows and linux), ensuring operational alignment, stability, and performance at the platform level.
Ensure oversight and compliance across technical governance areas such as:
Configuration Management and the CMDB (Configuration Management Database)
Patch Management and Antivirus Coverage
End-of-Support (EOS/L) lifecycle tracking
Alignment with security, risk, and compliance requirements
Support the execution and quality of runbooks, configuration artefacts, change impact assessments, and incident response guides, ensuring they are actively used and maintained by operational teams.
Provide leadership during Service Transition, ensuring new services or changes are onboarded into operations with appropriate documentation, monitoring, and governance controls in place.
Collaborate with the PMO Lead and Service Delivery Manager to align operational delivery with in-flight change programmes, mitigate risk, and track cross-functional progress against remediation and optimisation plans.
Participate in weekly service governance and SteerCo forums, reporting on technical delivery, blockers, compliance status, and operational risks, and ensuring alignment to our clients strategic and contractual targets.
Act as the senior technical escalation point for all delivery issues, supporting architectural direction, RCA coordination, and the removal of blockers affecting operational teams.
Apply proven experience in leading complex, multi-technology service environments, with the ability to coordinate across multi-vendor teams, IaaS platforms, and tightly governed service frameworks.
Networking People (UK) is acting as an Employment Business in relation to this vacancy.
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