Dynamics 365 BC Support Consultant - UK About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: Contribute to delivering a very high standard of technical support to Advania's Dynamics customers with a specific focus on the D365 Business Central toolset. Responsibilities: You will be required to provide technical support to end users with a focus on Dynamics 365 Business Central and sometimes other Dynamics solutions. This will include incidents; problems; requests or change control depending on the requirements of any of our customers. You will need to collaborate with your immediate team but also the wider department, with positive communication and sharing of knowledge and information. Excellent verbal and written communication skills as well as good analytical and technical skills are essential within this role. Reporting to the Business Applications Team Manager, the main duties and responsibilities of this role will include: Respond appropriately and deal with queries in an effective manner (i.e. punctual; polite and with empathy). Take ownership of incidents or requests allocated to them or the team ticket queue and professionally manage them through to resolution or escalation. Ask targeted questions and apply accurate troubleshooting. Contribute fully as an active team member and ensure personal and team objectives are achieved. Maintain a professional relationship with clients and peers. Utilise excellent customer service skills and exceed customers' expectations. Report potential client facing risks. Report customer feedback and potential product request. Maintain personal development plan with line manager. Undertake any other tasks as assigned by management. Ensure Service level agreements ("SLA's") are met. Qualifications & Experience: The successful candidate should hold the relevant Microsoft certifications for this role - these could include MB-910 Dynamics 365 Fundamentals and MB-800 Dynamics 365 Business Central Functional Consultant Associate. Strong understanding of Dynamics 365 applications and modules. These include Financial Management, Sales, Purchasing and Inventory. Interest in staying updated with the latest Dynamics 365 features and updates. Ability to develop and maintain reports and dashboards using Dynamics 365 tools. Ability to develop document layouts and minor changes which would be carried out via support. Able to provide help and support to end-users to enhance their understanding and usage of Dynamics 365. Able to assist in the development of best practices and standard operating procedures for Dynamics 365 usage. Able to configure and customize Dynamics 365 to meet business requirements. Experience with system configuration and customization. Excellent communication skills, both written and verbal. Experience with Power Platform (Power Apps, Power Automate) would be beneficial. Release process' for solutions into Sandbox before moving to Live environments. Must have a good understanding of Applications Lifecycle Management. Click here for the list of benefits. LI-Hybrid The budgeted salary for this role is between 38,000 - 43,000 GBP per annum Hybrid working: This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted