This job is all about providing a service. To be fantastic in this role, you’ll need• Understanding of how to interpret significant collections and stories to varied audiences.• Experience of producing interpretation or marketing material, with an eye for quality and the importance of visual design and an understanding of how these apply within the arts, culture, heritage, natural environment or visitor attraction sectors.• Excellent organisational skills, and the ability to time manage projects successfully• Understanding of an audience-led approach and the ability to evaluate and use feedback to further develop an offer or experience.• Strong written and verbal communication skills.• Experience of working with and supervising staff/volunteers • To be able to work collaboratively across departments and with external partners, with strong influencing and negotiating skills• Empathy with the aims of the National Trust.Am bwy ydym yn chwilio? Mae'r swydd yn ymwneud yn llwyr â chynnig gwasanaeth. I fod yn llwyddiannus yn y swydd hon, bydd angen i chi feddu ar y canlynol;• Dealltwriaeth o sut i ddehongli casgliadau sylweddol a straeon i gynulleidfaoedd amrywiol.• Profiad o gynhyrchu deunyddiau marchnata neu ddehongli, gyda llygad craff am ansawdd a phwysigrwydd dylunio gweledol a dealltwriaeth o sut mae'r rhain cyn cymhwyso o fewn y sectorau celf, diwylliant, treftadaeth, amgylchedd naturiol neu ddenu ymwelwyr.• Sgiliau trefnu rhagorol a’r gallu i reoli amser yn llwyddiannus wrth ymgymryd â phrosiectau• Dealltwriaeth o ddull o weithio sy'n cael ei arwain gan gynulleidfa a'r gallu i werthuso a defnyddio adborth i ddatblygu cynnig neu ddigwyddiad ymhellach.• Sgiliau cyfathrebu ysgrifenedig a llafar cryf• Profiad o weithio gyda gwirfoddolwyr/staff, a’u goruchwylio • Gallu gweithio ar y cyd ar draws adrannau a gyda phartneriaid allanol, a gyda sgiliau trafod a dylanwadu cryf• Empathi at nodau'r Ymddiriedolaeth Genedlaethol.Senior Visitor Experience Officer / Uwch Swyddog Profiad YmwelwyrOn the outskirts of Cardiff, Dyffryn Gardens offer 55 acres of horticultural variety, including grand historical views, a magical arboretum and working kitchen gardens.We’re a friendly team whose focus is on ensuring we deliver an exceptional visit for all our visitors. We focus on building strong foundations for our offers and on developing them each year to help deliver great experiences for our visitors. We’re ambitious too, with ongoing work to restore the gardens and an openness to exploring new ways of engaging our audiences with this special place. Sut brofiad yw gweithio yma? Ar gyrion Caerdydd, mae gerddi'r Dyffryn yn cynnig 55 acer o amrywiaeth garddwriaethol, yn cynnwys golygfeydd hanesyddol godidog, coedardd hudol a gerddi cegin gweithredol.Rydym yn dîm cyfeillgar sy'n canolbwyntio ar sicrhau ein bod yn darparu ymweliad gwerth chweil i'n hymwelwyr i gyd. Rydym yn canolbwyntio ar feithrin sylfeini cadarn ar gyfer ein cynnig ac yn datblygu o flwyddyn i flwyddyn er mwyn helpu i gynnig profiadau gwych i’n hymwelwyr. Rydym yn uchelgeisiol hefyd, ac mae gwaith yn mynd rhagddo i adfer y gerddi ac rydym yn agored i archwilio ffyrdd newydd o ymgysylltu â'n cynulleidfaoedd gyda’r lle arbennig hwn.You’ll work with the Experience and Visitor Programming Manager to ensure that every aspect of the visitor experience is high-quality and shaped by Dyffryn's story. This will involve working collaboratively across departments to deliver improvements across different areas of the property and playing a key part in implementing our interpretation plans – how we share Dyffryn's story and our work with visitors. You'll manage volunteer teams, ensuring that they have a great volunteering experience and that they are well equipped to help visitors have a great day. You’ll support the smooth running of the visitor operation as a duty manager and daily visitor experience lead, ensuring that everything is working as it should and helping teams out where needed, especially on busy days. There is an expectation to work a minimum of one weekend day a month, with additional days during busy seasons, such as school holidays, and there will be occasional evening working. We’d love to chat with you before you apply – please contact Caroline Dadd, the Experience and Visitor Programming Manager for an informal chat about the role – caroline.daddnationaltrust.org.uk. Interviews will take place on Wednesday 9 October. Beth fyddwch chi’n ei wneud? Byddwch yn gweithio gyda'r Rheolwr Profiad a Rhaglenni Ymwelwyr i sicrhau bod pob agwedd ar brofiad yr ymwelwyr yn cynnig profiad o safon, wedi’i lywio gan hanes y Dyffryn. Bydd hyn yn cynnwys cydweithio ar draws yr adrannau i gyflwyno gwelliannau ar draws gwahanol feysydd o'r eiddo a chwarae rhan allweddol wrth weithredu ein cynlluniau dehongli – sut ydym yn rhannu hanes y Dyffryn a’n gwaith gydag ymwelwyr. Byddwch yn rheoli timau gwirfoddoli, gan sicrhau bod ganddynt brofiad gwirfoddoli gwych a'u bod yn barod i helpu ymwelwyr gael diwrnod gwych. Byddwch yn cynorthwyo'r gweithrediad ymwelwyr i fod yn un didrafferth fel rheolwr dyletswydd ac arweinydd profiad ymwelwyr bob dydd, gan sicrhau bod popeth yn gweithio fel y dylai a chynorthwyo timau lle bo'r angen, yn enwedig ar ddyddiau prysur. Mae disgwyl i chi weithio isafswm o un penwythnos y mis, a dyddiau ychwanegol yn ystod tymhorau prysur, megis gwyliau ysgol, a bydd gwaith achlysurol gyda'r nos. Byddem hefyd wrth ein bodd yn cael sgwrs gyda chi cyn ichi wneud cais – cysylltwch â Caroline Dadd, y Rheolwr Profiad a Rhaglenni Ymwelwyr, am sgwrs anffurfiol ynghylch y rôl – caroline.daddnationaltrust.org.uk. Cynhelir cyfweliadau ddydd Mercher 9 Hydref The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Tax free childcare schemeRental deposit loan schemeSeason ticket loanPerks at work discounts i.e. gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteriaFlexible working whenever possibleEmployee assistance programmeFree parking at most locationsIndependent financial adviceClick here to find out more about the benefits we offer to support youY pecyn Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun gofal plant di-dreth Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cyngor ariannol annibynnol Cliciwch yma i ddysgu rhagor am y buddion a gynigiwn i chi i'ch cefnogi.Closing Date: 29 September 2024Interviews: 09 October 2024To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. For some of our roles at some locations, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you an insight into the role. For these roles and locations you’ll only need to complete an assessment for a particular role type once in any six month period.For other roles apply using a C.V. / cover letter or complete the online application form. Shortlisting is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website. If you are shortlisted, you will be contacted and invited to attend an interview.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application or interview process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best we can.For examples of how, please see our supporting you pageEqual Opportunities StatementThe National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.Safeguarding StatementThe National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.155996IRC155996St NicholasPermanent p/t (22.5 hrs pw)Ends: Sep 29th 149.9 mi from King St, Glossop SK13 8LY, UKWe're looking for someone who is committed to bringing places to life in ways that engage a whole range of different audiences. You’ll collaborate with colleagues and work with volunteers to ensure that every aspect of the visitor experience is shaped by Dyffryn's story and delivers an exceptional experience to everyone, every time. 22.5 hours per week - £16,099 per annum (Full Time Equivalent £26,832) Crynodeb Mae'r swydd hon yn addas ar gyfer rhywun sydd wrth ei fodd yn dod â lleoedd yn fyw mewn ffyrdd sy'n denu ystod eang o wahanol gynulleidfaoedd. Byddwch yn cydweithio gyda chydweithwyr ac yn gweithio gyda gwirfoddolwyr i sicrhau bod pob agwedd ar brofiad yr ymwelwyr wedi’i lywio gan hanes y Dyffryn ac yn cyflwyno profiad rhagorol i bawb, bob amser. 22.5 awr yr wythnos - £16,099 y flwyddyn (Cyflog Blynyddol Cyfwerth £26,832) Dyffryn Gardens, St Nicholas, CF5 6SU / Gerddi Dyffryn, Sain Nicolas, CF5 6SUCompliance.Eligibility to Work in the UK16,099 pa