Overview and what we offer
* Salary Competitive
* Mon - Friday 37.5hrs
* Location - Stockport or Derby
* Refer a friend for £1000 bonus which is unlimited!
* Generous holiday entitlement
* Day off for your birthday
* Staff Awards
* Hotel and airline discounts
* Employee Assistance Programme
* OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
* At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi-award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Your new role
We are actively seeking dedicated Business Travel Consultants. This role is ideal for individuals who are goal-oriented and excel in a target-driven environment. Our consultants play a critical role and are expected to handle and manage high-volume client interactions efficiently, consistently aiming to surpass our established service goals.
You will be joining us as a Business Travel expert with strong knowledge and experience of Galileo.
As one of our experienced Business Travel Consultants, you will be booking Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation.
What you need to succeed
You must be a clear and confident communicator with confidence in dealing with people at all levels. You'll need to possess great organization and time management skills and thrive in a fast-paced environment. You will be able to own & manage your own workload and it is essential you have previous Business Travel Consultant experience, with working knowledge of airline, rail fares, and ticketing.
Your typical responsibilities will include:
* Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.
* Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.
* Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.
* Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.
* Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.
* Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.
Essential
* Previous 1 year working as a Business Travel Consultant at a TMC to be considered for remote working, Derby or Stockport offices.
* Leisure travel, hotel, rail or strong customer service experience required as a minimum for Manchester and East Kilbride and other offices.
* Strong knowledge of Galileo GDS System is essential.
* Excellent attention to detail, accuracy, and the ability to follow instructions.
* Ability to consistently hit targets.
* Experience of working in a target performance environment.
* Ability to work under pressure and to tight deadlines fulfilling SLA Agreements.
* Excellent verbal and written communication skills.
* Excellent knowledge of Word and Excel – creating and maintaining documents.
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