Senior Operations Manager - Hard Services (PFI Healthcare Contract)
Location: London
Job Type: Full-time
Salary: £75,000 DOE
Reporting To: Contracts Manager/Contract Director
Job Summary:
We are seeking an experienced Senior Operations Manager to lead the hard FM services for a Private Finance Initiative (PFI) healthcare contract. This role is responsible for ensuring the efficient delivery of mechanical, electrical, and building fabric maintenance services within a critical healthcare environment. The successful candidate will be an expert in PFI contract management, compliance, and operational leadership, ensuring that contractual KPIs and SLAs are consistently met.
Key Responsibilities:
Operational Management & Service Delivery
Oversee the day-to-day delivery of hard FM services, ensuring full compliance with PFI contract requirements.
Manage planned preventative maintenance (PPM) and reactive maintenance programs for MEP, HVAC, electrical, plumbing, and building fabric systems.
Ensure that all service delivery aligns with statutory, regulatory, and NHS-specific standards.
Implement and monitor performance improvement strategies to drive operational excellence.Compliance & Risk Management
Ensure strict adherence to health & safety regulations (e.g., HTMs, SFG20, ISO, and HSE requirements).
Conduct risk assessments, audits, and compliance reviews to mitigate operational risks.
Oversee life cycle planning and asset management, ensuring the long-term sustainability of infrastructure.
Liaise with external auditors and stakeholders to demonstrate compliance with PFI contract obligations.Financial & Commercial Management
Manage the operational budget, ensuring cost-effectiveness while maintaining service quality.
Monitor and control financial performance, P&L, and contract variations to maximize revenue and minimize financial risks.
Oversee life-cycle investment planning, ensuring infrastructure remains compliant and fit for purpose.
Ensure invoice validation, change control management, and contract escalations are handled effectively.Stakeholder & Client Relationship Management
Act as the primary point of contact for the client, NHS Trust, and PFI partners, ensuring strong relationships are maintained.
Proactively manage client expectations, addressing issues promptly and ensuring high satisfaction levels.
Attend regular PFI project meetings, providing performance updates and strategic recommendations.
Develop and maintain relationships with key subcontractors and supply chain partners.People & Team Leadership
Lead and develop a team of technical managers, engineers, and subcontractors, ensuring high performance and engagement.
Foster a culture of continuous improvement, accountability, and professional development.
Conduct performance reviews, training programs, and workforce planning to ensure operational resilience.Key Requirements:
Education & Qualifications:
Degree or HND/HNC in Engineering, Facilities Management, or a related field.
Chartered Engineer (CEng) or relevant professional accreditation (e.g., CIBSE, IWFM, NEBOSH) is preferred.
IOSH / NEBOSH certification (or equivalent Health & Safety qualification).Experience:
Minimum 8-10 years' experience in hard FM service delivery, with at least 5 years in a senior management role.
Extensive experience managing PFI contracts within a healthcare environment.
Strong knowledge of HTM (Health Technical Memoranda) compliance, statutory maintenance, and NHS Estates guidelines.
Proven track record of budget management, financial planning, and contract performance.Skills & Competencies:
In-depth understanding of PFI contract structures, SLAs, and KPIs.
Strong leadership, communication, and stakeholder management skills.
Commercial awareness with the ability to identify risks, opportunities, and cost-saving initiatives.
Excellent problem-solving skills with a strategic and analytical mindset.
Ability to thrive in a fast-paced, high-pressure environment.Benefits:
Competitive salary & performance-based bonus
Private healthcare & pension scheme
Career progression opportunities
Company car or travel allowance where applicableLON123