About the Role
Are you an experienced Technical Support Engineer with a passion for troubleshooting hardware and software issues? We’re looking for a skilled professional to provide remote and on-site support from our warehouse, with a strong focus on Dell hardware.
Join our client, an independent technology group that specializes in building and supplying high-quality, bespoke computer solutions to end users, brokers, resellers, and trade partners. If you thrive in a hands-on support environment and enjoy problem-solving, we want to hear from you!
Key Responsibilities
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Provide responsive and effective technical support to customers via phone and email.
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Diagnose and resolve hardware build issues within the warehouse, following Dell cable routing diagrams and machine specifications.
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Collaborate with sales representatives to address build issues and enhance product knowledge.
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Maintain accurate documentation of customer issues and resolutions in our support system.
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Create internal and external documentation for new server setups and issue resolutions.
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Troubleshoot and support network configurations, including switches and routing protocols.
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Utilize basic programming knowledge (C++, Python, and Linux command line) to assist customers in resolving hardware-related issues.
What We’re Looking For
Essential:
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Proven experience in technical support, ideally in a hardware-focused role.
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Strong knowledge of computer hardware, particularly Dell products.
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Experience with network troubleshooting, including switch configurations.
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Excellent communication skills with the ability to simplify complex technical issues for non-technical users.
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A customer-focused mindset with a commitment to delivering excellent service.
Desirable:
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Basic programming skills in C++ and Python.
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Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Dell certifications).
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Experience with Microsoft NAV Dynamics, Office 365, VPNs, SQL, Metabase, and MDM systems.
Benefits
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Salary sacrifice pension scheme.
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24 days’ holiday plus your birthday off.
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Group Life Assurance.
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Employee Assistance Program.
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Private Medical Insurance.
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Salary sacrifice schemes for electric cars and bicycles.
If you're ready to take on a new challenge in a dynamic and growing company, apply today