Aftersales Coordinator
Belfast
Competitive base salary + Bonus + Health
Are you a driven sales/aftersales professional with a knack for technical products?
Our client, a leading Machinery Manufacturer, is seeking a motivated Aftersales Coordinator to join their team in Belfast.
In this role, you’ll be instrumental in driving the growth of aftersales business. If you’re looking to take on a role that combines customer care/sales expertise with technical knowledge, this could be the perfect opportunity for you.
Your role:
* Proactively contact existing customers to sell spares, service level agreements, warranties, maintenance, repair, and overhaul services, and secondary tooling to existing customers. You’ll identify and capitalise on new business opportunities using historical sales data and market insights.
* Work closely with the marketing team to promote aftersales efforts. You’ll develop quotes, content, and campaigns to enhance customer engagement and drive sales.
* Build and maintain strong relationships with customers, ensuring their needs are met. You’ll be the go-to contact for customers, providing them with accurate information and exceptional service.
* Manage the end-to-end order process, from sending timely and accurate quotations to entering orders on CRM and ERP systems. You’ll also ensure seamless communication between the Operations and Sales teams to ensure accurate order execution.
* Use aftermarket tools to analyse customer growth opportunities and provide the Head of Sales with regular updates on key performance indicators. You’ll also participate in pricing activities by analysing spending trends and suggesting market pricing.
* (2-5 years required): Proven track record in customer care or sales within a technical, engineering or industrial environment.
* Technical Aptitude: Ability to quickly learn and understand a product range, including the function and benefits. You should be comfortable discussing technical details with customers.
* Customer Focus: Strong communication skills and a customer-first mindset. You should be adept at listening, building long-term relationships, and providing outstanding customer care.
* Organisational Skills: Excellent attention to detail and the ability to manage multiple tasks simultaneously. You should be comfortable working with CRM and ERP systems.
* Proactive Attitude: A self-starter who can take initiative and work independently.
What’s in it for you:
* Uncapped commission.
* Pension
* Many other benefits!
Should this position be of interest to you, please forward your CV to Marty Caskey at Abrivia. All applications will remain in strict confidence.
Job Information
Job Reference: MC29092024_1727429734
Salary From: £30000.00
Salary To: £30000.00
Job Industries: Sales
Job Locations: Belfast, County Antrim
Job Types: Permanent
#J-18808-Ljbffr