A very exciting position has become available in our fast-growing venue as VENUE MANAGER We believe work is meant to be FUN Transfer your management skills from retail leisure or hospitality to a job youve always dreamt of. Prison Island Belfast | Multi-Activity Venue is one of Northern Ireland fastest growing indoor entertainment centres and One of Belfasts Top Attractions. Prison Island Belfast | Multi-Activity Venue Hosting: The Only PRISON ISLAND in Ireland- 31 Unique Prison Themed Challenges AXE YARD - Urban Axe Throwing - REINVENTED 5 lanes Now with interactive targets THINK BOX - 12 boxes containing over 80 mind bending challenges QUIZ BOXING - Two Arenas - a TV Style Quiz Experience hosted in a boxing ring Due to strong growth, we are looking to add to our amazing team. The position of Venue Manager is an exciting and rewarding role, in an enjoyable and fulfilling vibrant venue. FOUR exciting activities in one UNREAL venue - ACTIVITY 1 | PRISON ISLAND: Inspired by the Crystal Maze with 31 interactive challenges cells its the perfect team activity suitable for all. Prison Island caters for ages 6 making it perfect for family fun, birthday celebrations, school or youth groups, team building, corporate events, date nights, Hens & Stags or simply any excuse to have fun with friends The Prison Island Franchise continues to grow with over 80 sites worldwide. Our Belfast site is the only one in Ireland and the second in the UK. With a totally unique concept the vision for the business is to continue to build and develop a successful brand in the UK & Ireland. This role will provide a platform for ambitious individuals who want to further their careers. - ACTIVITY 2 | AXE YARD - INTERACTIVE AXE THROWING: The fast-growing sport of Urban Axe Throwing brought to you by the Axe Yard. Each lane is now kitted out with a tablet hosting a dozen games to choose from across your 1 hour-session. Axe Yard Interactive Axe Throwing caters for ages 18, whether its a date night, throwing with friends or colleagues our awesome coaches will be sure to get the adrenaline pumping. - ACTIVITY 3 | QUIZ BOXING: A brand new concept to hit Belfast a revolutionary new quiz experience that has customers from ages 12 and up flexing their mental muscles and duking it out for the ultimate glory. A TV Style Quiz Game hosted in a boxing ring. With new themed quizzes, and a database of over 40000 quiz questions, this activity can appeal to multiple demographics, from families, friends, corporate away days, to stags and hens or double dates. The future of Quiz Boxing will see our team creating all kinds of themed quizzes - the possibilities are endless. Based on a minimum of 4 contestants, with 2 arenas available, its Belfasts must try activity. - ACTIVITY 4 | THINKBOX: Featuring over 80 mind bending challenges and puzzles, all contained within 12 boxes, PUZZLE LOVERS and ESCAPE ROOM ENTHUSIASTS must team up and race against the clock to try and complete as many boxes as possible. A 1 hour experience which invites customers back to complete their game with a loyalty card - keep track of which boxes you have mastered and return to beat the rest. For players ages 14 this is one activity youll have to wear your thinking cap for. Prison Island Belfast | Multi-Activity Venue prides itself in delivering exceptional customer service ensuring visitors have an amazing experience, and all celebrations are welcomed in our forward thinking, inclusive venue. The Person We are seeking an experienced leader and Venue Manager to support management with the responsibility of our venue. They must be a highly motivated individual who demonstrates great people skills and can engage customers at all levels. The ideal manager will be a clear communicator, driven, passionate and have a natural ability to create a fun environment for both our customers and team. They will ensure the development of the brand and be highly motivated to continuously improve the site. The Manager will manage the day-to-day operation of our venue including the development and growth of our people, sales, activities and profits. Strong implementation and training skills, as well as leading by example are key, whilst demonstrating initiative and acceptance of accountability. The Manager will have the ability to remain calm and composed under pressure and lead the team smoothly through any challenges that may arise throughout the day. The Role - Main Responsibilities Excellence in Customer Service Maintain our culture to ensure we deliver consistent excellence in customer service Consistently demonstrate exceptional customer service and inspire your team to deliver the same standards through daily role modelling and leading by example. You will see the business through the eyes of the customers and ensure that your team is fully motivated and engaged to provide a 5 star customer experience. Customer service should be at the forefront of all training and expectations. Train team and lead by example by treating every customer with a personalised service, understanding their individual celebrations, previous visits, and why they've chosen us. Ensure we play a key part in their celebration. Plan and execute venue tours for groups to maximise on footfall and encourage return custom across our other activities Managing Business Cost & Performance Support Management to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs. Review KPIs alongside the Sales & Marketing Manager, highlighting any opportunities and address any actions that may need to be taken. This will be discussed in further detail with the Business owner during monthly meetings. Maximise all areas of sales revenue and continually challenge yourself and your team with business targets. Following company guidelines, develop the business through proactive localised marketing and promotional initiatives. Utilise social media and free marketing channels encouraging the team to capture customer moments. Provide input to the annual business plan identifying key areas for growth and financial improvement. Support Management to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs. HR & People Management Passionately strive to develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role. Use company tools to ensure gaps are identified and training opportunities are being optimised. You will be able to identify and structure a solid succession place for your team to secure further development and progression within the company, while promoting high morale and team spirit. Aim to develop your team to have a full understanding of all policies, strong & honest comms and ensure that all information provided is detailed and precise. Analyse any training needs and put any action plans in place for any potential opportunities. Maintain a professional working environment through which all team members are adequately trained, regularly appraised, and managed in a fair and consistent manner. Complete regular observations with the team as a whole to ensure consistency and drive customer service throughout all activities, addressing any improvements that may arise with on the spot feedback Create, drive and track team incentives to deliver KPIS and secure customer reviews whilst continuously ensuring a fun, competitive spirit throughout the team. Safety & Compliance: Manage all Cash handling, card transactions, banking and transaction/sales reporting. Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required. Ensure the correct and continual use of all company procedures, systems and documents. Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety. Continually ensure that the venue looks, feels, and sounds in line with company service standards and empower your team to deliver the same at all times. Essential Criteria Experience /Skills/Attributes Have a minimum 3 years management experience in a fast paced, customer focused role. Ideally within the Leisure/Hospitality/Catering or Retail sector. Have experience of people management, training and development and on the job coaching and support. Be confident in dealing with and have previous experience in dealing with performance management. Full Accountability and responsibility for business or sales targets or KPIs in current and previous roles. Strong communication, organisation and Leadership skills. An approachable and enthusiastic manner and a can-do attitude. Computer literate, proficiency in Microsoft office products Outlook, Excel & Word. Knowledge of working within a cash handling environment. Be able to make decisions using your own initiative but involving relevant assistance when necessary. Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the workplace. Be fully flexible and highly adaptable to change. Full of determination, enthusiasm, reliability; you will treat the business as your own. A think outside the box mentality to maximise growth of the business Desirable Criteria Full Driving License Trained in First Aid Additional Information: Full training will be given for the role. Due to the nature of the business the successful applicant will normally be required to work a number of varied shifts including evening and weekends. Successful applicants will be contacted via email and will be invited to the interview stage. Job Type: Full-time