About Oracle SaaS Engineering
Oracle Cloud SaaS Engineering plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers.
Oracle Cloud is the industry’s broadest and most integrated public cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity.
What You'll Do
* Service Ownership – You will be part of the SRE team, whose mission is the shared full stack ownership of a collection of services and/or technology areas, with our Development partners.
* Ownership Scope – As an SRE, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own. In partnership with your Development partners, you will be responsible for ensuring that services are designed and delivered to be mission critical with a focus on security, resiliency, scale, and performance. SREs are the ultimate authority and are accountable for the end-to-end performance and operability of the services they own.
* Service Design – As Oracle Cloud evolves, you will partner with development teams in defining and implementing improvements in service architecture, both current and future. As an SRE, you will be an expert at articulating technical characteristics of your services and the dependencies between services, and guide Development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
* Operations Engineering – You will understand and be able to communicate the scale, capacity, security, and performance attributes and requirements of the services you own. You are a Subject Matter Expert, able to understand and communicate every characteristic of your service stack, such as:
o degradation and behavior under load of the services and their dependencies
o end-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate
o Instrumentation and metrics that clearly describe the service behaviors
o scaling requirements and patterns
o resiliency and recoverability, ensuring that backup/restore and disaster recovery capabilities are implemented, tested, and maintained
* Automation – You will have a clear understanding of automation and orchestration principles and will be eager to automate whenever possible, while simultaneously eliminating technical debt. Automation must be part of your DNA.
* Prevention – Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal of eventually preventing the problem from happening again.
* Technical Experts – As service owner, you are the ultimate escalation point for complex or critical issues that have not yet been documented as SOPs for Level 1 staff. You will usually be called in during major incidents as an SME when the source of a problem is unclear. You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.
* Broad Interests – SREs are a rare mix of sysadmins and development engineers, and as such have the ability to understand and explain the effect of product architecture decisions on the ability to run as distributed systems. They are driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon.
* Represent SRE – Proactive, self-motivated, customer-focused, organized, and a good communicator. SRE can be expected to represent Cloud products and engineering in sensitive forums.
What You Need to Have
Education
DEGREE/MAJOR – Graduation mandatory (Computer Science, Computer Engineering, Electrical Engineering, or related BS/MS degree)
Security Clearance
UK Citizenship and ability to work on UK Government systems required (Ability to pass UK National Security Vetting Clearing Level: SC (Security Check) Security Clearance or eligibility to be security cleared required
Work Conditions:
* On-call availability. As a 24X7X365 organization, bank/public holiday cover, weekend cover, and on-call responsibilities on rotation would be required (weekend/holiday shift premium allowance may be offered)
* Participation in occasional meetings scheduled outside of standard business hours
Soft Skills
* Self-motivated and self-managing
* Excellent communication, follow-up, and time management skills
* Ability to fulfill role/duties independently within defined policies and procedures
* Ability to balance multi-tasking and multiple priorities while maintaining a high level of customer satisfaction is key
* Be able to work in an interrupt-driven environment
* Be able to work on multiple projects and willing to work on occasional weekend maintenance windows
* Ability to function both as an individual contributor as well as a team player
* Strong communication skills and fluent English
* The successful candidate will be self-sufficient, have experience supporting various automation platforms at a data center scale, and be able to work with minimal supervision.
Technical Skills:
* 10+ years working experience supporting enterprise infrastructure environments, 5+ years as a systems engineer, systems architect, or technical lead.
* Experience with use, deployment, and development of cloud computing platforms such as Oracle Cloud Infrastructure (OCI), AWS, or Azure is desirable.
* Use, interest, and understanding of Containers using Docker and Kubernetes.
* Operational on-call support experience in production, mission-critical environments is a must, including hands-on experience.
* Server hardware configuration
* Linux internals
* Networking and TCP/IP
* Standard Internet services, such as DNS, HTTP, etc.
* Scripting languages, such as Python, Ruby, Bash, etc.
* Monitoring and Instrumentation
* DevOps toolchain
* Cloud computing patterns
* IT Security and compliance
* 5+ years of running large-scale customer-facing web services
* Most importantly, the aptitude to be a good team player and the willingness to learn and implement new Cloud technologies as needed
* Methodical approach to troubleshooting complex problems
What The Perfect Candidate Will Have
Experience with:
* Middleware, SaaS Application, Load Balancers, Databases, and big data stores
* Container and Container Management technologies, such as Docker and Kubernetes
* Defining and documenting technical architecture of complex and highly scalable products
* Knowledge in Oracle Weblogic, Oracle Database, Exadata would be a plus
Career Level - IC4
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