Are you interested in developing new skills in an inclusive and fast-growing team?
As a KYC Middle Office Associate within our Front Office team, you will serve as the primary contact and expert on onboarding new customers, handling additional business requests, and renewing existing customer KYC records. Your role will involve facilitating KYC execution across all teams, including new business and renewals, as well as remediation activities. You will establish strong relationships with both our internal and external customers, ensuring that the KYC component of the client onboarding process is exceptional, efficient, and world-class.
Job Responsibilities
* Manage the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritize active requests and provide status updates of key onboardings while managing the end-to-end process.
* Be aware of business forward planning.
* Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
* Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfill KYC due diligence.
* Ensure all information to and from our clients is accurate, complete, and compliant with AML, local, and corporate due diligence requirements.
* Coordinate case prioritization, capacity planning, and assignment with our global Maker teams and QC.
* Stay up to date with any changes to processes and procedures, regulatory changes, and ensure impacts are communicated to our business partners.
* Manage personal workload and priorities, ensuring timely escalation of key risks/issues to management.
* Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business.
* Work as a role model to peers and drive training and sharing of good practices.
* Lead peers engaged on the same portfolio as necessary.
Required Qualifications, Capabilities, and Skills
* Strong written and oral communication skills with experience in conflict resolution.
* Resilient interpersonal skills, with the ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers.
* Client-focused while maintaining a strong controls mindset.
* Proactive and flexible approach to personal workload and wider team targets.
* Effective at managing time appropriately and organizing workload for maximum productivity.
* Working knowledge of KYC/Compliance/AML standards.
* Sound understanding of the financial industry.
* Knowledge of multiple client types (i.e., Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies).
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