We are looking for a friendly, reliable and enthusiastic person with a "can do" attitude to join our established excellent and caring team at Chilwell Meadows Surgery. Experience of working in general practice is an advantage, but previous customer service and data entry experience is essential. The hours of work will be between 23 per week, worked over the week, Mon - Friday. Approximately once every two months, the successful applicant will be required to work on Saturday from 8.00am to 5.00pm.
You will have first class:
* communication skills
* organisational ability
* flexibility to turn your hand to a multitude of tasks
* telephone skills
* attention to detail and accuracy
* and will be skilled in IT and data entry
Training and support will be provided for all aspects of the job.
We would like to hear from you if you can withstand pressurised situations, have an ability to deal with competing demands whilst remaining calm and courteous under pressure.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or electronic communication.
Job responsibilities
Reception duties including greeting patients and other visitors to the surgery, dealing with routine enquiries, making appointments, and recording arrivals.
Taking and recording messages from patients and acting upon them as directed by doctors and staff.
Receiving and processing repeat prescription requests in accordance with practice procedures.
Extracting and filing medical records, laboratory results and correspondence in both paper and electronic formats as required.
Receiving and directing patient samples for testing or transfer to the laboratory.
Using the computerised clinical system to undertake routine procedures.
Providing information about practice arrangements to new patients and those seeking temporary medical assistance.
Ensuring the tidiness, safety and security of premises at all times.
Implementing practice policies and procedures as instructed.
Undertaking specific clerical and administrative tasks appropriate to the grade of post as required for the smooth running of the practice.
Attending regular staff meetings and undertaking appropriate training as required.
Acting as chaperone during clinical examinations.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
* Using personal security systems within the workplace according to Practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
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