L’Oréal Designer Fragrances Fragrance Expert
As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You’ll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance sales of the fragrance.
Master Category Knowledge
1. Have a full understanding of all fragrance products and update the team’s product knowledge where necessary
2. Attend, engage and participate in all brand training, and implement afterwards
3. Monitor Icon products on a daily basis
4. Be aware of competitor’s products and activity, communicating relevant information to line manager
5. Have detailed knowledge and awareness of the fragrance market
6. Promote the brand expertise in fragrance
Execute Business & Operations
7. Complete all personal paperwork accurately, legibly and on time
8. Be aware of account and personal targets and key performance indicator targets
9. Closely monitor stock levels, following retailer guidelines, raising issues to line manager
10. Offer creative ideas to generate new business; with focus on product launches and anniversaries
11. Be aware of and abide by Boutique rules and regulations
Drive Selling Process/Techniques
12. Deliver luxury service at all times, inviting customers back for a return appointment
13. Generate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on fragrance
14. Make appropriate, personalised product and sample recommendations
15. Have a strong focus on link selling and the recruitment of new customers
16. Use confident communication and presentation skills when dealing with customers
17. Maximise selling during busy periods by traffic stopping
18. Develop the fragrance business to ensure gain in market share and increase counter and brand ranking
Foster Service Attitude
19. Show passion for people and products
20. Follow grooming guidelines to promote brand image
21. Maintain a clean and hygienic work area and adhere to hygiene rules
22. Ensures customers communication standards are met
23. Ensure all customers receive the highest level of service, completing all necessary steps of customers transactions
Leadership
24. Fosters team spirit
25. Coaches peers when appropriate
26. Leads by example
27. Share know-how and experience
28. Work effectively with colleagues in Boutique in the field and at head office.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
29. Puedes inscribirte en un máximo de tres ofertas en un período de días.
30. No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.