OVERALL OBJECTIVE:To provide sales support to designated customers / formulas / market places, in order to achieve sales through meeting and fulfilling delivery of customer projects.RESPONSIBILITIES:To establish, maintain and manage a strong working relationship with new and existing customers, at all levels.To process and manage customer orders including leading customer communications.To manage customer projects throughout the business in a co - ordinated, focused, structured and well controlled manner, including:Timely order processing and issue of associated paperwork to include quality documentationCo - ordination of engineering and manufacturing involvement in customer project via Proj - XProject timingProject specification, ensuring what was ordered is deliveredProject cost control in coordination with Costing Engineer.Progress reporting on the projectAnswering customer enquiriesTo answer customer enquiries.To provide quotations and proposals in a structured and timely manner, following the departmental systems.To provide input to the costing process on pricing, and decide commercial terms with Commercial Manager and others.To build and develop relationships internally with other members of the Project Team, in particular Manufacturing Project Managers and Design Engineering.To liaise with the Stores department to despatch assemblies and components, to include the method of despatch, ensuring that the customer is charged for this service appropriately.To liaise with the Accounts Department and the Customer to ensure that the account is kept up to date, and within agreed credit limits.To provide to the customer technical documentation to include parts and price lists, manuals, technical bulletins and assembly drawings, where appropriate.To provide event support, when and if, the formula requires it.To contribute to a sales plan for formula / market place, on an annual basis.To proactively pursue generation of leads and subsequent quotations in formula, both for core and complementary product.To attend annual Performance Management and Review Meetings and agree annual objectives and a Personal Development Plan PDP.To support departmental meetings.To support the development of department.To observe the Health and Safety rules at all times.To follow the company quality procedures.
f1, sales, marketing, engineering, automotive, mechanical, business development