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Join our Cook Family Retail Ops Coordinator
£28, based on experience
Monday to Friday 8.30 to 5pm with some Saturdays and bank holidays as and when required during busy periods. Days off in the week if Saturdays are worked.
We are flexible but require a minimum of 3 days in the office either at our Sittingbourne or Tonbridge office.
With a love of problem solving and nourishing relationships, you are the beating heart of Retail.
The Retail Operations team plays a vital role in the success of our Retail shops by providing them with the tools to deliver remarkable service to our customers. You will be passionate about Retail, able to work well in a fast-paced environment, and deliver excellent support to our shop teams every day of the week.
If that sounds like you, we want to hear from you.
Your Team
Support the Retail Ops Manager and team members by being an active part of the team, willing to roll up your sleeves and get stuck in. Working together to create a remarkable shop experience.
The Role
1. Be the first line of support for our shops on the phone and via email.
2. Collaborate with other teams to seek improvements, remain retail-focused, and support new working practices by providing clear communications and instructions for our shop teams.
3. Provide high-quality written communications for our shop teams through our weekly bulletin, work instruction one-pagers, and daily emails. Collate key information from across the business and deliver it in a timely and digestible format.
4. Be knowledgeable of our Retail shop operations with an ability to problem solve and act upon issues reported by the shop floor teams. Using your own experience and drawing from the wider teams, you will be both reactive and proactive in helping to minimize disruption that could affect the shop teams and our customers.
5. Build, develop, and maintain relationships across the business and be the bridge between Retail and other HQ departments, ensuring our shop teams are always kept up to date with what they need to know.
6. Assist with key Retail projects such as new shop openings and system implementations.
7. Support the shop teams with Click and Collect and Local Delivery system setups, troubleshooting, and customer queries.
8. Own the Retail Calendar and support the Retail team with events.
9. Assist with stock management and product recalls.
10. Handle day-to-day administration and queries.
Good to Have
1. Experience of working in Retail, preferably at a management level.
2. Confidence in new situations and the ability to solve problems while maintaining a positive attitude under pressure.
3. Excellent verbal and written communication skills with a high standard of spoken and written English, and a good level of IT skills in Word, Excel, and Outlook.
4. Highly organized with an eye for detail and the drive and passion to implement and improve current processes where needed.
5. Able to build and develop good relationships.
6. Willingness to roll up your sleeves and get stuck in.
Other Bits
This is a hybrid role with a minimum of 3 days in either the Sittingbourne or Tonbridge Office.
Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities, and different personalities. By collaborating, we can do remarkable things. Whatever your story, if you would like to grow with COOK, please apply.
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