Summary
Customer Service Apprenticeship in busy Main Dealer in Tunbridge Wells Parts Department Fiat / Abarth / Alfa Romeo / Jeep / Citroën / Peugeot / Fiat Professional / Leapmotor Where Successful People Drive a Successful Business! Are you interested in cars? Would like to join an established family run business, trading for over 50 years? Apply now!
Wage
£18,000 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8am to 5pm.
40 hours a week
Possible start date
Tuesday 1 July
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To advise customers of the cost of parts and make them aware of any additional products or services available to them
* To control the secure issue of parts to customers and ensure the accurate recording of issued items
* To handle customers enquiries swiftly, courteously and efficiently
* To initiate Parts documentation, update records and systems
* Record customer details accurately and in accordance with Data Protection Acts
* To ensure the parts storage area is kept clean and tidy and safe to work in
* To ensure that parts on receipt are inspected for damage and that the quantities received match the quantity advised on delivery notes and are then placed into stock locations
* To maintain a high level of customer satisfaction, in particular paying attention to manufacturer's guidelines and Group CSI• To observe all health and safety regulations and COSHH regulations at all times. Also all company agreed policies in line with code of practice
Where you’ll work
NORTH FARM INDUSTRIAL ESTATE
LONG FIELD ROAD
TUNBRIDGE WELLS
KENT
TN2 3EY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CALEX UK LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* On-the-job training
* Face-to-face training
* Video training
More training information
18 months training.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
There is maunal handling involved in the role. It is useful if you can drive as parts sometimes need to be delivered to our customers