Our client based in Farnborough are looking for a Quality Compliance Manager on a permanent basis, our client has 4 Manufacturing plants worldwide along with R&D and repair capabilities. Their world-renowned expertise, place them at the forefront of suppliers. They have approximately 175 employees in their UK facility which is heavily focused on Design and manufacture.
We welcome people who share our determination and high standards to join us in doing work that moves the world forward.
Overall control and responsibility for the development and maintenance of the BMS & SMS. Adapting to role and responsibility changes as required by the Head of Quality whilst driving improvements to the Business Systems and ensuring compliance in readiness for audits.
Support Head of Quality with management of key activities and issues affecting the business by pro-actively monitoring performance and implementing preventative measures.
Primary Responsibilities
- Quality Compliance Manager for Farnborough. Maintaining the Business management system and ensuring compliance to customer specifications.
- Ensure that the company gains, maintains and complies with the appropriate regulatory and customer quality requirements and provide an independent quality management audit plan and follow the associated corrective actions through to completion.
- Maintain and improve the Quality Manual and Procedures and ensure that people throughout the business are trained and conscientious in carrying them out (Lean, office, 8D, Process approach etc).
- Supporting the Head of Quality to ensure the business needs / issues are resolved in a timely manner to ensure minimum impact on internal operations and customer satisfaction.
Key Responsibilities
- Assist the Head of Quality to manage the local Business Management System (BMS).
- Generate new BMS documents for the Quality function as required and update documents when regulatory, customer and company requirements change.
- Conduct product, process and system audits.
- Deputise for the Head of Quality as required
- Coordinate concessions/production permits
- Investigation of root cause of product manufacturing failures ensuring effective containment and permanent corrective actions and facilitate the problem owner or team using 8D, DMAIC or other quality tools
- Communicate with the Quality Assurance Manager the containment, progress and resolution of Customer concerns.
- Compile/Review/Approve FAIRs when required.
- Act as arbiter on quality queries.
- Facilitate other functions in the creation and update of documents to ensure a harmonised system and consistent format.
- Host external customer and regulatory audits of the management system and follow-up corrective actions.
- Understand and apply regulatory and customer requirements and liaise with regulators and customers with respect to BMS issues.
- Maintain and administer CAA airworthiness directives.
- Maintain and administer compliance to customer quality requirements documents
- Carry out contract review of customer orders with respect to quality conditions.
Qualifications/Skills/Experience
Essential
Entry Requirements:
- Previous experience in a Quality Systems role
- Excellent Communication skills (oral and written)
- In depth understanding of AS9100
- Minimum 5 years’ experience in Quality
- Management experience
- Detail orientated
Desirable
Other requirements:
- Understanding of Part 21 Subpart G
- Understanding of AS9100
- Awareness of AESQ standards
- Customer contract review
- Internal and Lead Auditor Training
- Microsoft Office (Word, Excel, PowerPoint, Access etc)
Competencies
- Customer Focus: knows how and understand the needs of internal and external customers. Is result oriented and works hard to consistently provide exceptional service.
- Ethics and Values: adheres to an effective set of core values and beliefs and acts in accordance.
- Integrity and Trust: widely trusted and seen as direct and truthful.
- Values Diversity: supports fair and equal treatment of all
- Problem Solving: Looks beyond the obvious to find effective solutions.
- Functional technical skills: possesses the skills to be effective in the job and has the skills to perform the job at a high level of accomplishment
- Listening: practices active and attentive listening, able to hear others.
- Action orientated: full on energy, willing to take action.
- Composure: cool under pressure, not knocked off balance by the unexpected is a settling influence.
- Strives for results and accountability - Sets high but achievable standards for self and others. Seeks opportunities to improve processes and outcomes. Constantly reviews performance to identify areas to develop. Aware of customer needs. Professional approach to customers. Is reliable and delivers on promises.
- Teamwork and communication - Encourages co-operation. Aware of the needs of others and responds flexibly. Shares information and supports other team members. Help to develop others. Prioritises team goals over individual goals. Energetic and collaborative.
- Initiative, independence, flexibility and adaptability - Able to work things out without having to be shown. Takes responsibility for own time and effectiveness. Able to spot and implement opportunities for improving situations. Learns new things on own initiative. Responds positively to change and adapts quickly. Takes on a diverse range of tasks equally and effectively. Learns new tasks rapidly. Responds quickly and appropriately. Deals with changing priorities.
Self-confidence and resilience - Rises to a challenge with good humour. Stays calm in a crisis. Handles competing demands. Recovers from setbacks. Welcomes and learns from criticism