Company Description
Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre. We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front office staff, and overseeing the smooth running of daily operations.
Job Description
Main Duties:
* Manage and supervise all front office operations, including reception, concierge, and guest services.
* Lead, train, and motivate front office staff to maintain high standards of customer service.
* Develop and implement strategies to enhance guest satisfaction and loyalty.
* Oversee guest check-ins, check-outs, and reservations processes.
* Handle complex guest inquiries, complaints, and special requests professionally and efficiently.
* Collaborate with other departments to ensure seamless guest experiences.
* Manage the front office budget, control expenses, and implement cost-saving measures.
* Analyze and report on key performance metrics, occupancy rates, and revenue statistics.
* Ensure compliance with hotel policies, procedures, and local regulations.
* Implement and maintain quality control standards for the front office.
* Participate in the development and execution of marketing and promotional activities.
* Stay updated on industry trends and implement innovative practices to improve operations.
Qualifications
* Proven experience in front office management or senior hospitality roles.
* Bachelor's degree in Hospitality Management, Business Administration, or related field.
* Strong leadership and team management skills with the ability to motivate and develop staff.
* Excellent communication and interpersonal abilities.
* Outstanding problem-solving and decision-making capabilities.
* Proficiency in hotel management software and property management systems.
* Customer service-oriented with a passion for delivering exceptional guest experiences.
* Strong financial management skills, including budgeting and forecasting.
* In-depth knowledge of hotel operations, front office procedures, and revenue management strategies.
* Detail-oriented with excellent organizational and multitasking abilities.
* Adaptability and ability to thrive in a fast-paced, dynamic environment.
* Knowledge of Egyptian hospitality standards and local tourism industry.
* Fluency in English.
* Flexibility to work various shifts, including nights, weekends, and holidays.
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