Responsive Personnel are working with a local client looking to add an account manager to their growing team. This is a fantastic opportunity to work with a forward thinking company.
Purpose/Objectives of Job:
Overall responsibility of individual customer accounts within the operations and day to day planning and management of said accounts. Provide up to date SLA/KPIs on all aspects of the accounts. Close liaison with their relevant CRM, and the relevant warehouse team leaders(TL) who manages the account. Escalate where required to their relevant CRM, and share important information with the company.
Responsibilities and Tasks:
* Day to day responsibility for the management of individual accounts within operational aspects.
* Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the company.
* Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
* Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
* Keeping close relations with their CRM and the relevant TL within the warehouse.
* Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
* Invoice relevant customers in a timely manner in line with expectations set by management.
* Ensuring that all r...