The Portway RDC is a friendly community run gym and sports facilities. It has fully equipped weights and cardio rooms. In addition, it has 2 all-weather 5 aside football pitches and a number of grass playing pitches which are used by community sports clubs and other groups.
Our mission is to provide an inclusive and welcoming environment for all members, whether they’re here to work out, play sports, or take part in fitness classes.
We are now looking for Duty Cleaners to join our team on a casual, part-time basis to help ensure smooth operations and outstanding customer service.
ROLE OVERVIEW
The Duty Cleaner will be responsible for the smooth opening of the gym and sports facilities, ensuring the safety and security of the premises. This role includes performing basic administrative tasks, such as taking payments for purchases. In addition to interacting with customers in a friendly and professional manner, the Duty Cleaner will be expected to be proactive and help improve and maintain the site during quieter periods, with a particular focus on ensuring cleanliness and tidiness throughout the facility.
JOB DESCRIPTION
1. Opening the Facility:
o If the first shift of the day, unlock and secure the gym and facility at the start of shift.
o Ensure all doors, windows, and gates are secure and that any necessary equipment or supplies are ready for use at the beginning of each shift.
2. Member Engagement & Customer Support:
o Greet members and visitors and assist with any enquiries.
o Ensure that members are following gym policies and procedures, including health and safety regulations.
o Address any immediate issues or concerns from members and escalate to the Centre Manager if needed.
3. Proactive Facility Maintenance & Cleaning:
o Perform cleaning duties across the site, including gym areas, common spaces, restrooms, and changing rooms, ensuring that the environment is consistently clean and welcoming.
o Tidy away weights and other gym equipment.
o Ensure the gym equipment is well-maintained, ensuring that any faults are reported promptly.
o Keep all areas tidy and organised, paying attention to high-traffic areas.
4. Health & Safety Compliance:
o Enforce health and safety policies and procedures to ensure a safe environment for all members.
o Act as the first point of contact for emergency situations, including providing first aid if necessary.
5. General Administrative Duties:
o Ensure the smooth running of facility bookings, including gym sessions, classes, and football pitch bookings.
o Assist with managing facility schedules and report any operational issues to the Centre Manager.
KEY REQUIREMENTS
Experience:
* Experience in a customer-facing role, preferably in a gym or sports facility.
Skills:
* Strong communication and customer service skills, with a professional tone when dealing with customers.
* Ability to work independently and manage the opening processes without direct supervision.
* Basic administrative and organisational skills.
* Proactive attitude toward maintaining the facility and ensuring it is always clean and operational.
Personal Attributes:
* Friendly, approachable, and professional.
* Reliable and responsible, with a strong attention to detail.
* Able to manage time effectively and take initiative as needed.
* Enjoys working as part of a team while being able to work independently.
DBS: The position of Duty Cleaner is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
Desirable (Not Required):
* First Aid and CPR certification (if not, will be required to attend an online course).
* Knowledge or interest in fitness or sports is a plus.
WHY JOIN US
* Community Impact: Join a friendly, community-focused team where your work directly benefits the community.
* Flexible Hours: Enjoy flexible working hours, including evenings and weekends.
* Competitive Pay: Earn £12.51 per hour while gaining valuable experience in facility management.
Job Type: Part-time
Pay: £12.51 per hour
Expected hours: 6 – 20 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
Schedule:
* Day shift
* Holidays
* Monday to Friday
* Overtime
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 10/02/2025
Reference ID: DM_PortwayRDCC
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