Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
Global strategic hubs: The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
AWS: Advanced Solution & Managed Service Provider Program
We are currently recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Datacentre in Huntingdon, Cambridgeshire. You will be responsible for the day to day proactive management and support of servers, storage and associated technologies, which provide the foundation for the platforms and customer services. The ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. To provide proactive support and monitoring to Telefónica Tech MS hosted environments
To triage and help resolve issues raised by customers and internal users.
To provide second line support to an RDS environment
Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms Skills & Experience:
Experience of working to ITIL process and guidelines
Experience of working within a dedicated IT department
An understanding of Active Directory & Group Policy Management
Service Desk software experience
ITIL v3 foundation or higher
VMware deployment of Virtual Machines
Group Policy Management Desired Technical Skills
Windows Group Policy creation and management
Windows Terminal Server Environment Support
Monday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks.