Why loveholidays?
At loveholidays, we’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
About the team:
As Director of Design, reporting into the Chief Product Officer (CPO), you will lead the team of product designers, content designers, marketing designers and user researchers responsible for the loveholidays experience, working as part of cross-functional teams to define the end-to-end traveller-facing experience on web and app as well as the tools and interfaces provided to internal users and suppliers to manage the experience.
The impact you’ll have:
In order to scale our platform at loveholidays, we have split it into four departments made up of cross-functional product teams, all operating in an agile environment.
Selling: responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamless checkout experience through both our app and web. Areas of responsibility include our search platform, payment services, revenue management platform and content.
Managing: looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers’ needs.
Supplying: responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components.
Scaling: the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems are built on - such as our infrastructure, design systems and content management systems.
You will lead a team with some resources directly embedded into these departments working day in and day out in cross-functional teams with their product management, engineering and data peers to further develop our experience and capabilities, and some central team members providing capabilities and support for all teams to utilise.
Your day-to-day:
* Lead and manage a team of designers and researchers, ensuring strong continuous improvement of functional craft and outcome delivery.
* Work closely to coach our designers and their cross-functional peers on best practices for product discovery, leveraging research and other methods to deeply understand our customers and their needs.
* Deeply understand our company vision, goals and measures of success and use that to be part of the cross-functional team defining our north star customer proposition and product vision and high-level product strategy to deliver it.
* Set the strategic direction and role for design and research within loveholidays.
* Set the standards for design excellence, and foster a culture of innovation, solving customer needs and creating business value.
* Collaborate with cross-functional peers to continually improve our software delivery lifecycle to maximise the impact of our technical investment.
* Drive the evolution of our design system to maximise design efficiency, quality and consistency.
* Ensure our brand comes to life through the loveholidays digital experience.
* Lead end-to-end design initiatives, and promote the adoption of inclusive design practices and accessibility guidelines.
* Analyse and interpret data using advanced quantitative and qualitative methods.
* Facilitate surveys and interviews with users.
* Define and monitor our design and research KPIs and evolve them over time as the business changes.
* Manage the design and research budget and evolve the team structures alongside the VPs of Product and Engineering.
Your skillset:
* You have significant experience in a design and research management role and have held a Lead / Leadership position.
* Successfully scaled a design and research team, with experience hiring, coaching and developing designers and researchers.
* Successful in shipping new and existing customer products and can talk about key metrics and failures around them.
* Experience developing and growing international products.
* Great written and verbal communication skills and an ability to bring stakeholders on the journey.
* Experience in product analytics to unlock insights and give the team visibility into metrics.
* You’ve worked in cross-functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery.
* A passion for building exceptional products that delight customers and drive business value.
Not necessary but would be desirable to have:
* Experience in travel industry or similar eCommerce marketplace.
Perks of joining us:
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:
* Company pension contributions at 5%.
* Individualised training budget for you to learn on the job and level yourself up.
* Discounted holidays for you, your family and friends.
* 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
* Enhanced maternity/paternity leave.
* Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey:
1. Talent Acquisition Partner screening - 30 (remote).
2. 1st Stage Interview with CPO - 45 (remote).
3. 2nd Stage Panel Interview with key stakeholders, including a task to present - 90 (in-office).
4. Final stage with Execs/CEO - 45 (remote).
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