At Somerset NHS Foundation Trust, we are dedicated to providing outstanding care and support to our patients and their families. Due to internal reconfiguration and successful promotion, we are currently looking for a Complaints Co-ordinator to join our dynamic team and play a crucial role in maintaining and enhancing our service quality.
Our role as a team is to ensure that the patient and carer voice is at the centre of all we do as an organisation. You'll become a key part of the Patient Experience and Engagement Team dedicated to ensuring patient experience informs the care provided by the Trust.
Main duties of the job
As a Complaints Coordinator, you will be integral to the formal complaints process within the Trust, ensuring compassionate engagement with our patients and the people who matter to them. You will also ensure that all complaints are handled efficiently, empathetically, and in compliance with NHS guidelines.
With support from your team, your role will involve managing the entire lifecycle of complaints, from initial receipt through to resolution, working closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.
You'll work closely with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to make a significant contribution in developing the patient experience function to support service groups in the delivery of the Patient Experience and Engagement Strategy.
If you are passionate about making a difference in patient care and have the skills and experience we are looking for, we would love to hear from you.
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
* Please see Person Specification within Job Description.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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