Applications Specialist - DV Required
12 month contract - rolling
DV Vetting required
Birmingham based
Job Summary
As an Applications Specialist, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. Join us, and you won’t just be supporting applications – you’ll be helping to protect the UK.
Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you'll assist the Applications Analysts and Database Administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.
We want you to take the initiative when it comes to good working practices and processes. So you'll need experience in applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.
While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people – and be able to explain technical issues simply and form good working relationships.
Key Tasks
* Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
* A point of escalation for all Application related issues within the Application and Data Team.
* Working as part of a second line support function following incident management through to incident resolution.
* Natural problem solving with the ability to apply previous experience to new problems working towards root cause analysis.
* Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
* Maintaining middleware such as IIS, MS-SQL Server, Active Directory, ASP and .NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
* Working on cloud and container technologies and Kubernetes.
* Design, development, testing and deployment of Tableau Dashboards.
* Report writing with tools such as PowerShell, JavaScript, HTML and SQL.
* Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve.
* Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.
Key Skills
* Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
* Ability to understand business logic, technical tools and be an analytic thinker.
* Understanding of application design & development, including agile methodologies, application and database design, infrastructure technologies.
* An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
Experience
* Knowledge of web services, distributed systems, and web application development.
* Previous experience of Incident and Service Request resolution using Service Management Tools.
* An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting.
* Experience with Elasticsearch or a NoSQL document store.
* Experience administering multiple monitoring systems such as Kubernetes, Grafana and Elastic Cloud.
* Strong background in all aspects of database technology.
* Strong experience in writing and executing complex SQL queries and familiarity with stored procedures, views, functions, SQL jobs for Microsoft SQL databases.
* Experience in utilizing appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications.
Desirables
* Previous experience of working in a 2nd Line Application Support role.
* ITIL v3/4 – Foundation Certification in Tableau is desirable.
We’re looking for experienced Applications professionals who inspire trust. You’ll bring strong technical expertise in application design and development, including agile methodologies, database design and infrastructure technologies. Equally important are customer focus and strong communication skills. Adept at connecting with others, you’ll discuss solutions, update stakeholders and deal with suppliers every day.
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