Salary – Competitive Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more Free meals on duty. Access to golf Facilities (Monday to Thursday) Complimentary on-site parking is available whilst on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties Introduce a friend scheme Cycle 2 work scheme. UK attraction discounts Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Long service recognition award. About us The Buckinghamshire, West London’s finest Golf Estate & Country House, is a contemporary members’ club for discerning golfers and their families just 15 miles from Notting Hill. Home to the Ladies European Tour and nestled on the green banks of the River Colne, our championship hosting golf course and exquisitely renovated 17th century house with bedrooms is a naturally beautiful destination for business and pleasure, where members delight in being expected. A bit about what you will do The role of the member services team is to g uarantee the smooth functioning of the clubhouse by co-ordinating daily operations. Member Services is central to ensuring smooth clubhouse operations and delivering an outstanding experience to members and guests. The role encompasses responsibilities across reservations, membership management, and inter-departmental communication. Act as the primary point of contact for members and guests, handling enquiries with professionalism and outstanding customer service. Co-ordinate reservations for golf, restaurant bookings, bedrooms, meeting rooms, and other facilities. Manage all incoming calls, emails and queries with professionalism and promptness Administer membership renewals, including generating invoices, updating systems, and maintaining accurate records. Provide timely financial reports and assist in outstanding payment collections. Uphold the highest standards of confidentiality and data management. Handling membership enquiries with professionalism. Engaging with all new inquiries, guiding them through the joining process, and arranging welcome gifts and introductory packs. More about you Passionate about delivering a memorable guest experience Highly organised with a proactive approach to your work Experience working in a similar position Most of all, you will have an approachable and positive manner. Grow with us We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.