Annual salary: up to £25,500.00
Relocation Co-ordinator
Basingstoke
Full-Time, Permanent role.
Salary up to £25,500 PA
Would you like the opportunity to work for an Award-winning business, whilst earning a competitive Salary plus great benefits? Mears provides accommodation to essential British Government workers. We source properties from the private rental market, work with a variety of stakeholders to ensure accommodation meets requirements and we manage all issues, repairs and maintenance throughout the lifetime of an occupant’s stay.
Mears Housing Management in Basingstoke are currently looking to recruit a Relocation Co-ordinator. This exciting Contract is to support managers and teams helping to deliver their Key Worker Accommodation service by providing some office management services. You will support managers and deliver specified functions at various stages of the process. You will work across these various stages of occupancy and will be trained to work on any part of the process from beginning to end.
About the Role:
Reporting to the Team Leader this position is responsible for providing a seamless, high quality and well-coordinated relocation service to give the best possible first impression to our users and the client, including negotiating preferred tenancy terms and ensuring conditions of offer are met, managing demanding customers and competing priorities and always demonstrating professionalism and diplomacy.
Key Responsibilities
1. Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
2. Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
3. Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet scheme standards before move in and providing office support for field staff.
4. Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
5. Finalise commercially astute terms of tenancy and ensure that Landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
6. Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance. To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
7. Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.
8. Ensure full compliance with Mear’s code of conduct, contractual terms and group policies & procedures.
Role Criteria
If you know your way around a computer, can deliver calm, friendly, and effective customer service and are able to follow processes we would like to hear from you.
Previous experience in managing an office service or carrying out an administrative role is essential.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you
1. 25 days annual leave plus bank holidays.
2. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
3. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
4. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
5. Family friendly policies.
6. Company Van, Fuel Card and Uniform.
To apply, follow the link below or to discuss your application further; contact Lauren lauren.bellini@mearsgroup.co.uk.
Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
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