Job summary The Stokes Primary Care Network comprises of 2 practices - Bradley Stoke and Stoke Gifford Medical Centre. We are based in South Gloucester but within close proximity to North Bristol. Being part of the Clinical Pharmacy team in General Practice is part of an exciting programme of transformation to develop a new model of care which addresses our ambition to deliver a person-centred, co-ordinated care. Clinical Pharmacy in the General Practice model is supported by the direction of national policy including the Five Year Forward View and GP Forward View where there is a need to better utilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital as well as helping to reduce the demands on general practice. This role is part of the PCN ARRS scheme which is part of this new way of thinking. Main duties of the job The pharmacy technician will support the lead pharmacist to deliver the Clinical Pharmacy in General Practice model of care, including supporting and assisting a cluster of GP practices. The purpose of this role is to lead improvements to maximise safe, cost effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines through effective medicines reconciliation after discharge and on other transfers of care, medication use reviews, identification of patients suitable for electronic repeat dispensing, promotion of online ordering, providing assurance of monitoring of high risk drugs, and handling of prescription queries within the areas of competence. The role will also include training and development of practice based prescribing clerks and administrators to support improved co-ordination and effective pharmacy administration within general practice, especially with relation to repeat prescribing systems and processes. In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in with therapeutic developments. About us Bradley Stoke Surgery and Stoke Gifford Medical Centre are in the process of merging partnerships (with an expected merge date in April 25). The combined 40,000 patient population will be supported by a team of 130 clinical and administrative staff and delivered from 3 purpose built medical premises. The new Partnership will act as a single Primary Care Network with a single list and teams that will work together to provide excellent patient care. We are friendly, patient focussed and progressive General Practice Partnerships. We strive to provide excellent care to our patients and are supported by a well-established and highly professional teams. We are high QoF achievers; continually striving to improve our service. We are a training practices for GPs, Nurses and HCAs and work hard to create strong teams that enjoy working together. Date posted 05 March 2025 Pay scheme Other Salary Depending on experience Band 5 Contract Permanent Working pattern Full-time, Flexible working Reference number A0454-25-0000 Job locations Brook Way Bradley Stoke Bristol BS32 9DS Job description Job responsibilities Main Duties and Responsibilities: Support the role of the Clinical Pharmacist at PCN level in the delivery of the new Clinical Pharmacy in General Practice model Medicines reconciliation post discharge and on other transfers of care Undertake medication use reviews Day to day handling of prescription queries within area of own competence File, action and forward pathology results according to Practice policy. Provide technical and administration support to clinical workforce and practice administration team (including prescription clerks) Delivery of training and development to practice based prescribing clerks and administrators to support improved co-ordination and effective pharmacy administration within General Practice Report on key performance indicators for CPGP to demonstrate added value for patients and General Practice in accordance with NICE guidance Utilise a polypharmacy approach Use and maintain information reporting systems and databases relevant to the position including incident reporting, medicines optimisation, prescribing data, cost savings, and patient outcomes To support the development of and undertake (where applicable) audits within the agreed programme which address MHRA / NICE / CCG etc priorities Work closely with the PCN CP Lead and CCG Clinical Pharmacy in General Practice lead as well as building strong relationships with other partners Train prescription clerks to undertake workflow optimization in relation to prescription ensuring relevant paperwork is flowed to the relevant member of the team to action To monitor and manage the PCN medicine management plan Participate in PCN meetings (where applicable), patient participation groups, and other meetings to improve engagement of the role of pharmacy technician within the CPGP model and to promote issues relevant to prescribing and medicines optimization Working closely with the PCN Clinical pharmacist, review recommendations form NICE guidance and other national policies to ensure the practices work in a safe and effective manner. To support all practices within the PCN in the achievement of QOF contributions, PCN DES and other enhanced services Promote the use of the electronic Prescribing Working closely with the Clinical Pharmacist, develop the protocols for safe repeat prescribing To actively review how e consult can used to promote remote medicine management and actively support the process for managing e consultations. Support self-care agenda through patient education on the importance of compliance and adherence to medication regimen and further provide holistic advice to manage patient health and well-being Liaise with other pharmacy stakeholders e.g. Medicines Optimisation team, community pharmacy, and hospital pharmacy teams. Support the Medicines Optimisation team in the delivery of the Medicines Optimisation strategy Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the Data Protection Act; Caldecott Guidelines and the Confidentiality Code of Conduct Be responsible for the organisation, planning and of own workload to meet set deadlines Support PCN priorities such as: Care homes Antimicrobial stewardship MDT working Supporting practices to reduce wastage and ensure medication optimisation Utilise GP practice clinical systems to conduct prescribing audits e.g EMIS Web Undertake, participate and share the outcomes of clinical audits to facilitate improvement and changes in practice Work within the shared care protocols Help manage COPD patients during winter, ensuring they have safety netting advice and rescue packs in place to manage an exacerbation As instructed by the CCG Medicines Safety Officer, ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result Regular monitoring of prescribing expenditure at individual practice level and propose changes to ensure containment within identified resource Undertake training and development, to ensure the required knowledge and skills for practice-based work Carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change Establish and maintain effective working relationships with GP practices, CCG staff and other healthcare professionals/stakeholders across the interface Provide clinical and professional support to GPs and members of the primary healthcare team Provide direct support and advice to GP practices and health professionals to promote and implement high quality prescribing to the benefit of patients Promote cost-effective, safe, evidence-based prescribing in accordance with national guidance and the local Medicines Optimisation Strategy General The post holder will: Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Job description Job responsibilities Main Duties and Responsibilities: Support the role of the Clinical Pharmacist at PCN level in the delivery of the new Clinical Pharmacy in General Practice model Medicines reconciliation post discharge and on other transfers of care Undertake medication use reviews Day to day handling of prescription queries within area of own competence File, action and forward pathology results according to Practice policy. Provide technical and administration support to clinical workforce and practice administration team (including prescription clerks) Delivery of training and development to practice based prescribing clerks and administrators to support improved co-ordination and effective pharmacy administration within General Practice Report on key performance indicators for CPGP to demonstrate added value for patients and General Practice in accordance with NICE guidance Utilise a polypharmacy approach Use and maintain information reporting systems and databases relevant to the position including incident reporting, medicines optimisation, prescribing data, cost savings, and patient outcomes To support the development of and undertake (where applicable) audits within the agreed programme which address MHRA / NICE / CCG etc priorities Work closely with the PCN CP Lead and CCG Clinical Pharmacy in General Practice lead as well as building strong relationships with other partners Train prescription clerks to undertake workflow optimization in relation to prescription ensuring relevant paperwork is flowed to the relevant member of the team to action To monitor and manage the PCN medicine management plan Participate in PCN meetings (where applicable), patient participation groups, and other meetings to improve engagement of the role of pharmacy technician within the CPGP model and to promote issues relevant to prescribing and medicines optimization Working closely with the PCN Clinical pharmacist, review recommendations form NICE guidance and other national policies to ensure the practices work in a safe and effective manner. To support all practices within the PCN in the achievement of QOF contributions, PCN DES and other enhanced services Promote the use of the electronic Prescribing Working closely with the Clinical Pharmacist, develop the protocols for safe repeat prescribing To actively review how e consult can used to promote remote medicine management and actively support the process for managing e consultations. Support self-care agenda through patient education on the importance of compliance and adherence to medication regimen and further provide holistic advice to manage patient health and well-being Liaise with other pharmacy stakeholders e.g. Medicines Optimisation team, community pharmacy, and hospital pharmacy teams. Support the Medicines Optimisation team in the delivery of the Medicines Optimisation strategy Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the Data Protection Act; Caldecott Guidelines and the Confidentiality Code of Conduct Be responsible for the organisation, planning and of own workload to meet set deadlines Support PCN priorities such as: Care homes Antimicrobial stewardship MDT working Supporting practices to reduce wastage and ensure medication optimisation Utilise GP practice clinical systems to conduct prescribing audits e.g EMIS Web Undertake, participate and share the outcomes of clinical audits to facilitate improvement and changes in practice Work within the shared care protocols Help manage COPD patients during winter, ensuring they have safety netting advice and rescue packs in place to manage an exacerbation As instructed by the CCG Medicines Safety Officer, ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result Regular monitoring of prescribing expenditure at individual practice level and propose changes to ensure containment within identified resource Undertake training and development, to ensure the required knowledge and skills for practice-based work Carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change Establish and maintain effective working relationships with GP practices, CCG staff and other healthcare professionals/stakeholders across the interface Provide clinical and professional support to GPs and members of the primary healthcare team Provide direct support and advice to GP practices and health professionals to promote and implement high quality prescribing to the benefit of patients Promote cost-effective, safe, evidence-based prescribing in accordance with national guidance and the local Medicines Optimisation Strategy General The post holder will: Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Person Specification Personal Qualities Essential Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct Ability to use own initiative, discretion and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to use own initiative, discretion and sensitivity Flexible and cooperative Ability to identify risk and assess/manage risk when working with individuals Sensitive and empathetic in distressing situations Able to finish work tasks Problem solving and analytical skills Ability to maintain confidentiality Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Qualifications Essential NVQ level 3 in pharmacy services or equivalent. Other requirements Essential Flexibility to work outside of core Practice hours Disclosure Barring Service (DBS) check Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home Experience Essential Registration with the General Pharmaceutical Council Desirable Experience working in a primary care setting Understanding and knowledge of healthcare provision in GP practices, QOF and enhanced services An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners Good clinical system IT knowledge of EMIS Web Skills Essential Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports Good personal organisational skills Effective time management Demonstrate personal accountability, emotional resilience and work well under pressure Person Specification Personal Qualities Essential Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct Ability to use own initiative, discretion and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to use own initiative, discretion and sensitivity Flexible and cooperative Ability to identify risk and assess/manage risk when working with individuals Sensitive and empathetic in distressing situations Able to finish work tasks Problem solving and analytical skills Ability to maintain confidentiality Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Qualifications Essential NVQ level 3 in pharmacy services or equivalent. Other requirements Essential Flexibility to work outside of core Practice hours Disclosure Barring Service (DBS) check Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home Experience Essential Registration with the General Pharmaceutical Council Desirable Experience working in a primary care setting Understanding and knowledge of healthcare provision in GP practices, QOF and enhanced services An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners Good clinical system IT knowledge of EMIS Web Skills Essential Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports Good personal organisational skills Effective time management Demonstrate personal accountability, emotional resilience and work well under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Bradley Stoke Surgery Address Brook Way Bradley Stoke Bristol BS32 9DS Employer's website https://www.bradleystokesurgery.nhs.uk (Opens in a new tab)