Call Centre Manager New opportunity within an exciting entertainments company OTE up to £80,000 South-East London Great work-life balance with early finished on Fridays Contact Kelly Harvey on 07889 589 648 / 01244 739300 / kelly.harveyhirecracker.com ABOUT THE CLIENT Our client is a leading entertainment service organization, revolutionizing their sector with exciting rewards and collaborations with major companies across the UK. Their rapid growth has led to the formation of a dynamic sales team comprised of ambitious individuals who are driving the company towards its next level of expansion. THE BENEFITS Competitive salary up to £60,000 Performance bonuses and commission 31 days of holiday per year, including bank holidays Casual dress policy for a relaxed working environment Company pension Regular team rewards and exciting company events Additional perks like cinema ticket discounts THE CALL CENTRE MANAGER ROLE As Call Centre Manager, you will: Lead and inspire a team of customer service representatives in a fast-paced environment Oversee operational aspects of the call centre to optimise performance and productivity Ensure exceptional customer service delivery Monitor and enhance team performance through coaching, metrics, and KPIs Foster a positive, high-performance workplace culture CALL CENTRE MANAGER ESSENTIAL SKILLS Proven leadership experience in a call centre or customer service environment Strong organisational and multitasking abilities Proficiency in managing performance metrics and delivering on KPIs Exceptional communication and interpersonal skills Ability to drive team motivation and success TO BE CONSIDERED: Please either apply through this advert or emailing me directly via klly.harveyhirecracker.com. For further information please call me: 07889 589 648 / 0117 332 0516. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Call Centre Manager, Leadership, Customer Service Management, Performance Metrics, KPI Monitoring, Team Motivation