Contents Location About the job Benefits Things you need to know Apply and further information Location This position is based at BARROW-IN-FURNESS COUNTY COURT BARROW IN FURNESS, LA14 5QX, BIRKENHEAD COUNTY COURT BIRKENHEAD CH41 5EN, BLACKBURN COUNTY COURT BLACKBURN BB1 6DJ, CARLISLE COMBINED CARLISLE, CA1 1DJ, CHESTER COUNTY COURT CHESTER CH1 1SN, CREWE COUNTY COURT CREWE CW1 2DP, HM COURTS & TRIBUNAL SERVICE STOCKPORT, SK1 3DJ, LANCASTER COUNTY COURT LANCASTER, LA1 1XZ, LIVERPOOL CIVIL & FAMILY JUSTICE CENTRE LIVERPOOL, L2 2BX, LIVERPOOL EMPLOYMENT TRIBUNAL LIVERPOOL, L3 1TS, LIVERPOOL SSCSA LIVERPOOL, L2 5UZ, MANCHESTER AIT MANCHESTER, M1 4AH, MANCHESTER CIVIL JUSTICE CENTRE MANCHESTER, M3 3FX, MANCHESTER EMPLOYMENT TRIBUNAL MANCHESTER, M3 2JA, PRESTON COMBINED PRESTON, PR1 2LL, PRESTON SESSIONS HOUSE PRESTON, PR1 2PD, ST HELENS COUNTY COURT ST HELENS, WA10 1SZ, WIGAN COUNTY COURT WIGAN, WN1 1DW About the job Job summary Please refer to the job description Job description Proud to serve. Proud to keep justice going. Our Deputy Head of Operations lead operational delivery and are responsible for high quality service provision (for one or more services across the region) and complex operations, which includes those delivered within our high profile and larger site(s). About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Deputising and supporting the Head of Operations, the role holder will have considerable influence and responsibility over service provision within the region. The role holder will provide a high level of support to the Head of Operations in the operational management of services across the region. A key part of this role will involve creating, developing, and maintaining relationships with internal and external stakeholders and managing their varying and complex needs. This role has significant people leadership responsibility, and will provide clear strategic direction and focus, leading by example, and visibly championing and leading change which delivers results and improved performance across the region. The role holder will create and enhance effective working relationships to support the local judiciary and ensure hearings operate effectively and efficiently, supporting the Head(s) of Operations and representing them as required. The scope of the role is significant, contributing substantially to the achievement of business objectives across their region. The role holder will promote inclusive leadership, champion our values and behaviours, and foster a culture that values innovation and creativity, ensuring everyone feels valued, supported, challenged and capable. Your skills and experience The Deputy Head of Operations will have; Excellent leadership and relationship management skills with proven ability and experience of delivering through others, leading and managing operational teams in accordance with appropriate management practices policy and strategy. Assess locational performance to anticipate strategic organisational issues, drawing evidence from multiple sources and drawing out key insights to understand workload fluctuations and variances and to identify where improvements are needed. Analyse and interpret complex and possibly conflicting evidence and data to make sound judgment on the most appropriate solutions that take into account the views of important stakeholders. Use own judgement to resolve sensitive/complex problems and or complaints as they arise, engaging personally with the key stakeholders to ensure constructive outcomes and exercising appropriate discretion approaches and taking the necessary mitigating actions. The Deputy Head of Operations will be responsible for reviewing potential solutions and mitigations referred by Operations Managers and for making the final decision. Identify and implement workable solutions to immediate significant issues as they arise at a Court or Tribunal on the day of a hearing. Take steps to resolve complex issues involving organisational interdependencies, collaborate with Court &Tribunal Managers and Heads of Operations to influence and develop strategic solutions and improve overall service performance. Develop innovative approaches to maintaining and improving service delivery, balancing public user, professional user and judicial needs in a complex and challenging operating environment, identifying and evaluating risks to service delivery. Location: The post holder will be based at one of our HMCTS sites in the NW Region. Regular travel between sites in the NW will be required. Further details: Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 or 5 days. For further information about the role, a conversation with the Delivery Director is available on request. Person specification Please refer to the job description Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Changing and Improving Leadership Communicating and Influencing Managing a Quality Service Benefits Alongside your salary of £56,532, HM Courts and Tribunals Service contributes £16,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5359 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/1514?entityId1514 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail