Roles and Responsibilities
* Responsible for the secure receipt, sorting, distribution and management of mail parcels for residents and staff
* Maintain and update various records and registers both manual and computerised as required
* Provide appropriate notification of post to residents and staff as required
* Ensure that the working environment is properly maintained and kept tidy at all times
* Provide prompt and effective help, information, and advice for all residents, and staff
* Assist with reception duties as and when requested
* Undertake training as required
* Be prepared to work as and when the need arises, especially during the busy periods at the start of each academic term
* Comply with health and safety, ensure work is performed in a safe manner
* Prepared to be added to an emergency contact list to assist in emergencies out of hours which may include manning a door or fire alarm panel
* Other duties as commensurate with the post
Person Specification
Skills, Experience, Education and Personal Qualities - Essential Criteria
* Previous work experience within a service delivery environment
* Provision of good customer service
* Good verbal and written communication skills
* Strong people skills
* Attention to detail and accuracy
* Ability to identify and resolve problems using initiative
* Basic IT skills including, Microsoft Office (Word, Excel, PowerPoint)
* Good interpersonal and communication skills
* Ability to remain calm under pressure and manage own time productively
* Ability to work as part of a highly focused team
Skills, Experience, Education and Personal Qualities - Desirable Criteria
* Previous experience of working within a team
* Health and Safety conscious
* Ability to interpret and manipulate data
* Good planning and organisational skills
* 5 A-C ‘GCSE’ level or equivalent or exceptional appropriate past work experience
* Ability to undertake a varied workload and to prioritise tasks where necessary
#J-18808-Ljbffr