Business Administration Apprenticeship at Employ My Ability College The main purpose of the job role for an office receptionist at Employ My Ability College is to provide exceptional customer service and administrative support to ensure the smooth operation of the office. This includes; Greeting visitors Answering and directing phone calls Handling inquiries Scheduling appointments Management of the reception Oversee the cleanliness, resources, and organisation of the office reception To adhere to policies/procedures when working with contractors, visitors, or auditors To manage the student absence line and communicate where appropriate To manage the phone system around term dates To oversee calls/ visitors/ emails/ post/ petty cash Coordination of meetings/ paperwork Coordination of external meetings, events, and transitions which will include sending documents to eternal agencies/parents. This can also include setting times for events such as enrolment day and parents' evenings To attend and support with EHCP meetings Oversee student information Oversee information for students to make sure details are up to date and correct Manage stock To manage the correct levels of stationary, uniform, and promotional items Management of vehicles To oversee and manage the vehicles including booking systems, calendar, MOT service, fuel and cleanliness Oversee cleaners and o versee the day-to-day management of the external cleaning company To update and keep student information for the Basic Key Skills Builder (BKSB) system To complete general administration tasks upon request The office receptionist plays a crucial role in creating a positive first impression for clients and visitors while efficiently managing the front desk responsibilities. Apprenticeship Overview: Salary: £6.40 an hour, in April the Apprenticeship salary will increase to £7.55 an hour. Automatic pay increase after one year on programme for 19 year olds. Hours: 37.5 hours per Week Working week: Monday to Friday 8:30 am - 4:30 pm with a 30 minute lunch-break Level 3 Business Administrator Apprenticeship standard qualification Online training supported by our dedicated tutors Location: The Walled Garden, Moreton Dorchester, England, DT2 8RH Experience: Demonstrated experience in a similar receptionist or administrative role would be advantageous Proven track record of providing exceptional customer service, preferably in a professional setting Familiarity with office procedures such as handling mail, maintaining office supplies, and coordinating meetings Qualifications: Good knowledge of written and spoken English and numeracy at Level 2 or equivalent Willingness to undertake relevant qualifications Skills: Excellent verbal and written communication skills to interact effectively with visitors, students, and colleagues Strong organisational abilities to manage multiple tasks efficiently, prioritise workloads, and meet deadlines Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other office equipment such as printers, scanners, and photocopiers Keen attention to detail to ensure accuracy in handling administrative tasks such as data entry, filing, and scheduling appointments Ability to think critically and resolve issues independently or escalate them appropriately Personal Circumstances: To undertake regular training as and when required To attend a monthly after-work team meeting To occasionally be able to work flexible hours to meet the requirements of students and partners What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will obtain a Level 3 Business Administration Apprenticeship standard qualification Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary. What is the expected career progression after this apprenticeship? Potential full-time employment for the right candidate upon successful completion of the apprenticeship Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance. InspireLP