This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care. The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients, and families. The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
Main duties of the job
You'll be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments, and arrange transport for patients. You'll be responsible for ensuring the reception area is tidy and well organised and that office supplies and stationery are ordered and kept stocked up.
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person Specification
Qualifications
* Good standard of general education.
* NVQ 2 or equivalent.
Experience
* Proven administrative experience.
* Proven experience of providing a busy customer-focused service.
* Confident keyboard skills.
* Experience using the telephone in a professional setting.
* Experience in a customer care environment.
* Previous NHS experience.
* Experience using hospital systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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