Act as a point of contact for teams, dealing and responding effectively with complex queries from a wide range of stakeholders Be the key point of contact for enquiries and advice for the team Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner. Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner. Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings. Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties. Finance and Resources Provide cross cover for colleagues as required. Policy and Service Development Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.