Social network you want to login/join with:
Service Design and Transition Manager, Leeds
Client: BJSS
Location: Leeds, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 01eedf0457f3
Job Views: 10
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy, help develop robust and repeatable templates for Service Design, Transition & Acceptance processes, and align Service Design and Transition with business processes.
Objectives
To create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
* Support current Service Discovery, including maturity assessments.
* Define Service Support Scope, Service Support Model, SLAs, Service Process Model, Support Runbook, toolset, roles, responsibilities, reports, transition plan, security, third-party integration.
* Build and follow Service Transition plan, create Service Acceptance Criteria, set up support processes, configure tools, establish monitoring, define handover approaches.
People Management
Support and mentor new team members in Service Design and Transition.
Raising Awareness of BJSS (Managed Services)
Represent BJSS internally and externally at events, conferences, meetups, and other communications.
Collective Management Responsibilities
* Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales.
* Provide Service Management and Managed Service consultancy for client engagements.
* Engage early with Managed Service in client conversations.
* Work flexibly across Managed Service engagements as needed.
About You
We’d love to hear from you if:
* You lead by example, take responsibility, and seek continuous improvement.
* You have strong interpersonal and presentation skills.
* You inspire, motivate, mentor, and give effective feedback.
* You are ambitious, enthusiastic, and eager to grow BJSS while maintaining a positive culture.
Experience
* Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
* Experience in Service Operations across Managed Services.
* Proven ability to design and implement new service structures, create presentations, and support bids.
* Familiarity with various service management tools.
Some of the Perks
* Flexible benefits allowance.
* Health and wellbeing support, including 24/7 GP, mental health, and more.
* Life Assurance (4x salary), 25 days leave + holidays.
* Hybrid work model with flexibility.
* Discounts, referral schemes, holiday buy/sell, EV scheme.
* Training and certification support, social events, and community involvement opportunities.
#J-18808-Ljbffr